Job Description

The Manager of Business Controls, Call Center Operations is responsible for leading all aspects of business planning, including the development, tracking and analyzing of staff and financial plans. These activities include but are not limited to: Providing the local call center management with analysis and information on financial performance, adherence to budget, as well as staffing, scheduling and call volume forecasting. Accountable for the coordination of budgeting and planning activities within the local call center and will be responsible for coordinating and developing the data necessary to submit accurate and timely staffing models.

 

MAJOR DUTIES AND RESPONSIBILITIES

 

  • Actively and consistently supports all efforts to simplify and enhance the customer experience. 
  • Assist the Vice President with development and review of the annual operating and capital budgets as well as the quarterly full year financial forecasts.
  • Oversee and manage the staffing, scheduling and forecasting (call volume and productivity) processes for the call center.
  • Direct effective information flows and communication regarding the development of operating plans and budgets with the Corporate Business Planning team and Call Center Operations.
  • Track and analyze operating and financial performance monthly or as needed, and develop appropriate variance commentary.
  • Lead and manage 1-2 Call Center Analysts (workforce/business) in all facets of operational and financial forecasting (including capacity and staffing models) and call flow activity.
  • Develop tools/mechanisms to track and report relevant staffing levels and financial performance measures on all products.
  • Assist the Director of Ops and Vice President in all cost impact decision-making and development of remediation plans if necessary by supplying relevant analyses of financial data.

Required Skills

Ability to read, write, speak and understand English.

 

Demonstrated leadership abilities.

 

Ability to lead cross-functional and project related teams.

 

Time and Project Management skills to meet aggressive deadlines.

 

Effective written and oral communication skills.

 

Ability to perform extensive variance and root cause analysis.

 

High proficiency in use of Excel and Hyperion.

 

Ability to develop analysis related to ROIs on capital investments, call volume, staffing, etc.

 

Education

 

Bachelor's degree in finance, accounting, business, related field, or equivalent experience

Required Experience

Education

 

Bachelor's degree in finance, accounting, business, related field, or equivalent experience

 

Related Work Experience                                                                           

 

3-5 years experience in financial planning (budget and forecasting) and expense management.

 

Experience in providing direction and leadership to others in the development of budgets and models.

 

WORKING CONDITIONS

 

Office environment

For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

 

Full-Time
Competitive
Job Viewed 12 Times
For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker. 

No
Approved

"Micross Components (formerly known as Chip Supply, Inc.)”

407.822.6303
7725 N.O. B. T. (Bldg #4) Orlando FL 32810-2696
Phone #....407-298-7100
Bright Future Electric, LLC
223784
34257

Job Description

OVERVIEW STATEMENT

Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Customer loyalty is our top priority and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive, and open culture which rewards employee accountability and grants empowerment for all members of our team. With our diverse environment, Bright House Networks guarantees that we employ only the best as our team members are our strength and foundation.

 

MAJOR FUNCTION

We are a spirited, vibrant, and dynamic inbound care center with a passion for world class customer service. As an award winning industry leader, our team of specialists provide an outstanding commitment to our customers by building lifelong relationships. Our Customer Support Specialists serve as brand spokespersons for Bright House Networks. By taking the initiative to go above and beyond for the customers and creating a friendly environment, we expect to exceed their expectations. As Customer Advocates, we support and provide products and services to our customers ensuring that their needs and wants are fulfilled.

Required Skills

ESSENTIAL RESPONSIBILITIES

    Technical Care Professionals are expected to be available to take calls, be productive, and engage in positive interactions. This will guarantee that we are effectively meeting the needs of the customer while reinforcing trust and taking into consideration the customer’s time and availability.
    Technical Care Professionals create customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
    Technical Care Professionals identify our customer’s needs by asking clarifying questions to effectively promote our products and services. They would then articulate the features and benefits in a competitive environment through successful negotiations.
    Technical Care Professionals take a variety of calls while providing a unique customer experience which exceeds their expectations and needs.
    Technical Care Professionals are willing to adjust and adapt to all aspects of the business in an ever changing work environment. They will be expected to understand goals, how they are measured, how to reach them, and work with others as necessary to achieve them.
    Technical Care Professionals are able to demonstrate dependability, flexibility and sound judgment. This is achieved by adhering to schedules and meeting all productivity, quality and performance standards. In addition, Technical Care Professionals are expected to take ownership of their own actions and of the customer’s experience.
    Technical Care Professionals take action to proactively learn new information, report customer impacting concerns, think outside the box on customer resolutions and share best practices with others.


Required Experience

QUALIFICATIONS/REQUIREMENTS:

    High School diploma or equivalent is required.
    Experience with computers and keyboarding is required.
    Working knowledge of Windows XP, Windows Vista and Windows 7 operating systems.
    Minimum of 2 years customer service experience, preferably in a technical support and/or call center environment.
    Familiarity with Macintosh operating systems.
    Familiarity with basic networking hardware and software components.
    Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities
    Ability to work a flexible schedule, including nights and weekends

WORK ENVIRONMENT

Call center environment. Extensive phone and computer use required

It is the policy of Bright House Networks to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other personal characteristic protected by applicable local, state or federal law. If you would like more information about your EEO rights as an applicant under the law

For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

Full-Time
Competitive
Job Viewed 12 Times
For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker. 

No
Approved

"Micross Components (formerly known as Chip Supply, Inc.)”

407.822.6303
7725 N.O. B. T. (Bldg #4) Orlando FL 32810-2696
Phone #....407-298-7100
Bright House Networks
223758
39349

Job Description

OVERVIEW STATEMENT

Bright House Networks is an award-winning company made up of friendly employees who go above and beyond to provide exceptional customer service. Our strength is in our employees. Customer loyalty is our top priority, and our employees are committed to building unique relationships in a fast-paced team environment. Bright House Networks encourages a positive, supportive and open culture which rewards employee accountability and grants empowerment for all members of our team. Our commitment to diversity guarantees we employ the best.

MAJOR FUNCTION

We are a spirited, vibrant, and dynamic inbound care center with a passion for World Class customer service. As an award winning industry leader, our team of professionals provides an outstanding commitment to our Customers by building lifelong relationships. Our Customer Care Professionals serve as brand champions for Bright House Networks by taking the initiative to look for creative ways to wow our Customers and to go above and beyond their expectations. As Customer advocates, we sell products and services to our Customers making their lives a little easier.

Required Skills

Required Skills:

    are Professionals must be available to take calls, be productive, and engage in positive interactions, effectively meeting the needs of the Customer while reinforcing trust and taking into consideration the Customer’s time and availability.
    Care Professionals will create Customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
    Care Professionals will identify our Customer’s needs by asking clarifying questions to effectively promote our products and services, and articulate the features and benefits in a competitive environment through successful negotiations.
    Care Professionals must be willing to adjust and adapt to all aspects of the business in an ever changing work environment, while understanding goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals.
    Care Professionals must have the ability to demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for their own actions and all areas of the Customer’s experience.
    Care Professionals take action to proactively learn new information, report Customer impacting concerns, think outside the box on Customer resolutions and share best practices with others.


Required Experience

    High School diploma or equivalent is required.
    Experience with computers, keyboarding is required
    Minimum 2 years of Customer service experience is preferred
    Minimum 2 years of sales experience is preferred
    Minimum 1 year of inbound call center experience is preferred
    Minimum 1 year experience in the hospitality industry a plus
    Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities
    Ability to work a flexible schedule, including nights and weekends


It is the policy of Bright House Networks to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other personal characteristic protected by applicable local, state or federal law. If you would like more information about your EEO rights as an applicant under the law.

For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

Full-Time
Competitive
Job Viewed 14 Times
For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker. 

No
Approved

"Micross Components (formerly known as Chip Supply, Inc.)”

407.822.6303
7725 N.O. B. T. (Bldg #4) Orlando FL 32810-2696
Phone #....407-298-7100
Bright House Networks
223798
39349

Job Description

JOB OVERVIEW:

Shoot live sports and events, shoot and edit video on deadline, and operate ENG/SNG newsgathering equipment

JOB RESPONSIBILITIES:

    Shoot live sports and events
    Shoot video on deadline
    Edit videotape on deadline
    Operate ENG/SNG vehicles under company guidelines and within proper safety parameters.
    Work with reporters, producing team, director and production specialists independently in the newsgathering process
    Manage general upkeep of assigned company vehicle and equipment
    Responsible for representing Spectrum Sports Network in a professional manner
    Drive to and from assigned locations
    Assist in studio productions as audio operator, camera operator as needed
    Assist in remote productions as utility, remote replay, as needed
    Required to carry a company cell phone
    Perform other duties as assigned
 

MINIMUM QUALIFICATIONS:

    College degree with two years or more of shooting and editing television sports news footage experience preferred

KNOWLEDGE SKILLS & ABILITIES:

    Microwave truck experience a must; DSNG experience helpful
    General knowledge and like of all sports including high school athletics
    Should know how to edit video, preferably Final Cut Pro or Adobe Premiere
    Must have ability to organize and manage multiple priorities and work under time pressure deadline
    Must be able and willing to work different shifts, be flexible with schedule changes and able to cover stand-by responsibilities when assigned.
    Communication: excellent interpersonal, verbal and written communication skills; ability to clearly communicate solutions; and able to relate well with diverse populations and age groups
    Interpersonal: ability to interface with internal company personnel
    Attitude: requires adaptability, enthusiasm, initiative and a positive approach to problem solving. Must enjoy working with people
    Must obtain and maintain a valid driver’s license for authorized driving in the State of Florida
    Must adhere to schedule and attendance guidelines

    Must be able and willing to work different shifts and be flexible with schedule changes

WORKING CONDITIONS:

    Works inside climate controlled environment and outside throughout the year and may be subjected to various weather conditions that could include extreme heat or cold conditions
    Communicates with coworkers and third parties in person, by phone and by email
    Must be able to work under time pressure deadlines and willing to work different shifts or longer shifts due to “breaking news”
    Transport, setup and operate newsgathering equipment weighing up to 100lbs in various locations, including outdoors and in cramped spaces
    Must be able to distinguish colors and discern sounds
    Must be willing to work in severe weather emergencies, such as hurricanes
    Drives company vehicle to and from different locations in a safe manner by obeying all traffic laws
    Stay stationary for prolonged periods during editing sessions

Required Skills

Required Experience

It is the policy of Bright House Networks to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other personal characteristic protected by applicable local, state or federal law. If you would like more information about your EEO rights as an applicant under the law

For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

Full-Time
Competitive
Job Viewed 12 Times
For immediate consideration, please apply for the above position at http://jobs.brighthouse.com/ListJobs/All/Country-US/State-FL/City-Maitland/ or visit http://jobs.brighthouse.com for additional job opportunities with Bright House Networks – mention CFEC.org job postings when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker. 

No
Approved

"Micross Components (formerly known as Chip Supply, Inc.)”

407.822.6303
7725 N.O. B. T. (Bldg #4) Orlando FL 32810-2696
Phone #....407-298-7100
Bright House Networks
223759
39349

Job Description:

Position open until filled

Please note that only complete applications will be considered. When you apply for open positions, you must complete the work history section by including all information from your last three (3) employers (to include ten (10) years of work history). Work history must be complete with addresses, phone numbers and dates along with detailed work duties (do not write "See Resume"). Please refer to the "How to Apply" instructions on our website:
http://www.golynx.com/employment/how-to-apply.stml


Information you need to know before applying:
  • You must be 21 years of age to apply for this position.
  • You must possess a valid Florida CDL license; Class A or B with airbrakes and passenger endorsement to apply.
  • Bus operator applicants receiving a conditional offer of employment must pass a pre-employment DOT drug screen and physical and receive a medical examiner's certificate for a minimum of one year.
  • Must be able to work days, nights, Saturdays, Sundays, holidays, split shifts, split days off, and any hours assigned.
  • Bus Operator training is 8 weeks.  Tentative start date is January 9, 2017.  Tentative Interview date: December 14, 2016. 
NOTE:  Upon review of completed applications, those applicants who meet the job requirements will be contacted by HR to schedule an appointment for them to take the Customer Relations Assessment.  Applicants must score at or above the cutoff point to continue through the selection process.  


 
JOB SUMMARY

Bus Operators transport passengers by operating transit buses on regularly scheduled links, observing all state and municipal traffic laws, observing all safety rules and strictly adhering to time schedules. This position is part of a bargaining unit. Schedules and days off are bid on by seniority.

This is a safety-sensitive position subject to random drug and alcohol testing. 
 
DUTIES
  • Performs DOT pre-trip inspections.
  • Answers passenger questions courteously.
  • Calls out stops.
  • Issues slips for fare refunds.
  • Issues and collects transfers.
  • Observes all state and municipal traffic laws.
  • Observes all safety rules.
  • Strictly adheres to time schedules.
  • Monitors fare and ticket collection.
  • Verifies that appropriate passes are being used.
  • Writes daily reports such as transfers collected, coach mileage, special fares and tickets collected, time cards for hours worked and completes memorandum cards.
  • Completes trouble card for mechanical difficulties of bus assigned.
  • Performs other duties of similar nature as may be required.
  • Completes Bus Condition Reports.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: 
  • Ability to work days, nights, Saturdays, Sundays, holidays, split shifts, split days off and any hours assigned
  • Skills in customer service.
  • Ability to effectively communicate in English, both verbally and in writing.
  • Ability to physically sit for extended periods of time.
  • Ability to pass DOT physical and drug screen; ability to obtain a DOT medical examiner's certificate for a minimum of one year.
  • Must possess a valid Florida Commercial Driver's License, Class A or B with a Passenger endorsement and airbrakes.
  • Ability to communicate in English on the work site.   
MINIMUM EDUCATION AND EXPERIENCE
  • Must be at least 21 years of age.
  • High School diploma/GED required.
  • Clean driving record.

Pay rate during training:  $10.00 per hour
Pay rate after training:  $14.79 per hour

For more information about the benefits we offer,
please visit http://www.golynx.com/careers/benefits.stml 

Take a look at "A day in the life of a LYNX Bus Operator" video  https://youtu.be/hBBRKx8l2vg

Full-Time
Competitive
Job Viewed 14 Times

To be able to apply for jobs on CFEC site, Register as a Job Seeker. 

No
Pending

"Micross Components (formerly known as Chip Supply, Inc.)”

407.822.6303
7725 N.O. B. T. (Bldg #4) Orlando FL 32810-2696
Phone #....407-298-7100
LYNX
AH10414
10877