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The Site Operations Supervisor is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Supervisor has overall ownership for their assigned area and will work directly with the Vice President, Field Service Operations to create and manage budgets, set expectations for their team, and deliver results that exceed expectations, and grow the business.


  • Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining mobility equipment (strollers, electric convenience vehicles, wheelchairs, and lockers) at our various customer sites in the region

  • Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures

  • Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team

  • Maintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly

  • Completes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis.

  • Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs

  • Collaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments

  • Ensures all customer deliverables are completed accurately and on time

  • Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances

  • Ensures that staff maintains a professional appearance by adhering to uniform policy

  • Exhibits skillful use of all types of tools used in maintenance activities

  • Promotes and increases the usage of lockers by customers

  • Partners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accurately

  • Performs other duties as assigned


  • Associates degree required, Bachelor's degree is preferred (Business, Logistics, Engineering, etc.)

  • 4+ years of experience in Operations Management

  • Excellent communication, time management, planning and organizational skills

  • Proficient in Microsoft Office

  • Ability to work outdoors in a variety of weather conditions

  • Able to work a flexible schedule that includes weekends and/or holidays

  • Mechanically skilled, inclined and oriented

  • Valid driver's license, clean driving record

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2022-08-14 00:00:00
Orange County
200W Sand Lake Rd W
The Site Operations Supervisor is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation.Orlando, FL.