Customer Service Advisor - Automotive
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Orlando/Lake Mary Area, Central Florida
WHAT’S IN IT FOR YOU?
A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
Endless career opportunities and clear paths for career development
A competitive salary
Inclusive perks and benefits
WHAT YOU WANT MATTERS TO US
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
Customer Care Advisor:
As a Customer Care Advisor, you will –
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Interact with internal and external customers using proper greeting, scripts, terminology and grammar according to the QA and training standards
Escalate issues as needed to appropriate channels based on sensitivity, possible legal ramifications, or customer requests outside of the range of Customer Care scope
Greet and handle multiple types of calls from dealer personnel/third party partners to resolve customer concerns in a friendly and professional manner
Maintain knowledge of client products and/or services
Roadside Assistance Advisor:
As a Roadside Assistance Advisor, you will-
Handle after hours Customer Care calls related to recall campaigns, troubleshooting and product/service inquires as needed
Handle all inbound customer inquiries including but not limited to Roadside Assistance, Customer Care, Product/Service inquires, Roadside program guideline inquiries
Interact with internal and external customers using proper greeting, scripts, terminology, and grammar according to the QA and training standards
Assist department with mentoring of new hires when required, responsible for attending departmental training classes when offered
Interact with dealer personnel/third party partners to resolve customer concerns, follow up on roadside dispatches, clarify products, and other related follow up communication needed
TO BECOME A PART OF OUR TEAM:
High-school diploma or GED required
Minimum 6 months of relevant experience required
Understanding of vehicle basics
Auto/Technical background experience is a plus (dealership experience, OEM experience, auto enthusiasts)
Emergency services background experience is a plus (Roadside, 911 Dispatch)
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Demonstrate patience and professionalism in all customer contact situations
Able to rotate shifts, as needed
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
USA, Orlando, FL
To apply:Complete your application by visiting https://jobs.concentrix.com/global/en and searching Lake Mary, FL. When applying, be sure to reference CFEC Job Posting.