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Job Category: General & Administration

Requisition Number: COLLE003813

Posting Details

Full-Time

Locations
Showing 1 location
Maitland, FL 32751, USA

Job Details
Description

Salem Author Services, a subsidiary of Salem Media Group, is seeking an experienced, customer service-oriented Collections Specialist to provide billing and collections support for the business to include invoicing, negotiating payments, and resolving account discrepancies among other accounts receivable related tasks. This position reports to the Accounting Manager with a dotted line to the VP and General Manager of Salem Author Services.

LOCATION TBD

Role and Responsibilities will include:

Providing customer service regarding collection issues, invoicing, statement, payments
Submitting customer refund requests, termination/cancellation requests, and resolve client discrepancies and short payments.
Monitoring and maintaining assigned accounts to include customer calls, resolving declined credit cards, and negotiating payment plans.
Reducing delinquency for assigned accounts.
Communicating and following up effectively with management regarding customer accounts on a timely and regular basis.
Establishing and maintaining effective and cooperative working relationships with clients and coworkers.
Performing other assigned tasks and duties necessary to support the Accounts Receivable Department.

Requirements for this position include:

A minimum of 5 years of billing and collections experience
Proficiency in Excel
Strong mathematical and analytical skills
Knowledge and ability to demonstrate billing and collections procedures
Dedication to providing exemplary customer service to clients and coworkers
Excellent communication skills, and willingness to speak with customers over the phone as well as email
Positive and effective negotiation and persuasion skills
Strong attention to detail and pristine accuracy
Goal-oriented and dedicated to meeting ongoing billing and collections deadlines
Ability to prioritize and manage multiple responsibilities in a high volume, fast-paced environment
Familiarity with Quickbooks is a plus
Knowledge/experience of Accounts Receivables concepts and practices
Experience with Google Suite (including Google Sheets, Docs, Mail, etc) is preferred.

Salem Author Services provides a casual, friendly atmosphere with a comprehensive benefits package that includes medical, dental, life insurance, and 401K program. Salary commensurate with experience.

About Us

Salem Author Services is a division of Salem Media Group, the nation’s largest conservative media company - a $200M communications company traded on the NASDAQ (SALM). Salem Author Services provides high-end book publishing, printing and marketing services to authors with under our Xulon Press, Mill City Press, and BookPrinting brands and imprints.

Salem Media Group is an equal opportunity employer.

To Apply: To formally apply with Salem Media Group visit https://recruiting2.ultipro.com/SAL1004SALEM/JobBoard/c1248e3d-19bb-4fbb-bdf9-f9f5dcebe2ea/?q=&o=postedDateDesc&f4=vPUivH-UAlKI_ZZtUCbkAQ - mention CFEC.org job posting when applying.

Full-Time
Competitive
Job Viewed 382 Times
To Apply: To formally apply with Salem Media Group visit https://recruiting2.ultipro.com/SAL1004SALEM/JobBoard/c1248e3d-19bb-4fbb-bdf9-f9f5dcebe2ea/?q=&o=postedDateDesc&f4=vPUivH-UAlKI_ZZtUCbkAQ - mention CFEC.org job posting when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker.

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Salem Media Group
9808
05-23-2022
2022-07-22 00:00:00
Orange County
Maitland
Florida
32751
Experienced customer service-oriented Collections Specialist to provide billing and collections support for the business to include invoicing, negotiating payments, and resolving account discrepancies among other accounts receivable.Maitland, FL.
Salem Media Group