Customer Service Representative
- Holler Classic Family of Dealerships
Holler and Classic Family Collection of Dealerships, representing four new car brands and two used car superstores, operates on a one price concept where managers and associates embrace our negotiation free sales environment and a philosophy that the customer comes first.
Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.
The ideal candidate will be a self-starter with great communication and customer service skills. They must be able to engage the customer on the phone and speak clearly and concisely. Must be detailed oriented, and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand’s requirements.
Essential Duties and Responsibilities include the following:
Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
Check for recalls and parts availability on every call
Responsible for obtaining customer data prior to arrival as well as refer to each customer’s service history to see if they have missed a service
Follow up on “no shows” daily
Confirm next day appointments
Maintaining comprehensive and up to date knowledge of products
Make outbound calls (OBI) for service due/safety recalls/recommendations and special order part arrivals to maintain weekly expected quota
Follows all company policies and procedures
Provide exceptional customer service by treating guests with courtesy and respect.
Other duties may be assigned.
Excellent oral and written communication skills
Strong computer skills, with the ability to manage multiple applications at once
Strong organizational and multi-tasking skills
Professional demeanor and appearance
Prior sales/customer service experience a plus
Ability to learn and operate within various computer programs.
Ability to work a flexible schedule including evenings, weekends and holidays
Valid driver’s license with acceptable driving record
Pass background screening requirements
Starting at $15.00/hr
Full Time Benefits:
401(k) & 401(k) Matching
Employee Assistance Program
Flexible Spending Account
Paid Time Off After 6 months
Associate Discount Program
SmartDollar Financial Wellness (Dave Ramsey) Program
Ability to work a flexible schedule
Please submit pay requirements when applying
APPLY: To formally apply visit www.hollerclassic.com/employment-listings.htm - mention this CFEC.org job posting when applying.