Ravella in Winter Garden, FL 34787

Qualifications:

written customer service: 1 year (Preferred)

Benefits:

Flexible schedule

Full Job Description:

Customer Service Representative (Fashion E-Commerce - In-Office)

Join our growing online customer service team at women's fashion brand Ravella.

You’ll be assisting our e-commerce customers primarily through email and live chat.

This is an in-person, part-time role, 3-5 days per week, 4-8 hours/day (flexible based on your preference).

PRIMARY TASKS for Customer Service Representative:

Provide outstanding customer service via email, online live chat and by phone
Assist customers with a range of customer inquiries including returns, exchanges, shipping status, and product questions, etc.
Assist customers with size, fit, and style recommendations
Assist with special order preparation

SKILLS REQUIRED - Customer Service Representative:

Excellent written communication skills (email, live chat).
Highly organized, dependable, independent and exceptional attention to detail.
Cheerful, positive, and enthusiastic attitude.
Familiarity with online customer service tools a plus but not required (e.g. Intercom, live chat), Gmail and Microsoft Office.
Demonstrated ability to multi-task and perform well in a fast paced and dynamic environment.
Experience in fashion/apparel retail a plus, but not required.

EDUCATION AND QUALIFICATIONS:

Minimum of 2 years of experience in customer service; additional experience in retail is a plus.
Experience in office administration, written communication or sales preferred.
Associate’s or Bachelor’s degree preferred.

LOCATION AND HOURS:

Part-Time, in-person position at our offices in Winter Garden.

Flexible hours depending on your availability; approximately 3-5 days a week; 4-8 working hours per day.

ABOUT RAVELLA:

Ravella is a women’s luxury fashion e-commerce brand focused on timeless luxury essentials for the modern woman (shopravella.com).

In the age of fast fashion and excess, we’re bringing the Italian ‘la dolce vita’ spirit to modern fashion. That means slowing down to bring back quality and make sustainable choices, creating beautiful timeless classics to enjoy now and cherish forever.

Work Location: One location

Job Type: Part-time

Pay: $14.00 - $20.00 per hour

Benefits:
Flexible schedule

Experience level:

2 years
3 years
4 years
5 years

Shift:
No nights

Weekly day range:
Monday to Friday

Work setting:
In-person
Office

Ability to commute/relocate:

Winter Garden, FL 34787: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Written customer service: 1 year (Preferred)

Work Location: One location

To apply: Email your resume to with the job title listed in the subject line – Reference this CFEC Job Posting, when applying.