locations
USA, Lake Mary, FL

time type
Full time

job requisition id
R1357588

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Title: Advisor II, Blended Support

Job Profile: Advisor II, Customer Service

Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Customer Service Advisors. This is a great opportunity for you to build a service and support career.

What will you do in this role?

As an advisor on our Team at Concentrix, you will:

Interface with customers via inbound calls who have questions or concerns that require additional support
Achieve specific support and resolution on each and every call
Use script and/or probing techniques to determine customer needs and offer the most appropriate service to address their needs
Maintain broad knowledge of client products and/or services

Who You Are:

As an advisor, your empathy, integrity, knowledge, and unique compassionate style will bring value to every interaction. You also have:

A High School Diploma and/or GED
Prefer and in some cases require 6 months of customer service experience
Live within 36 to 1000-mile radius of the Lake Mary, FL site
Internet Speeds of 10mbps download and 5mbps upload
Strong computer navigation skills and PC knowledge
The ability to do rotational shifts as needed

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

Opportunities for performance incentives monthly
The opportunity to work from home until we return to the office setting with a great team in our beautiful Lake Mary facility. Newly redesigned site coming soon!
Equipment provided
Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
Paid training
Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
Mentorship programs that help you create a strong foundation for a rewarding career.

Together, let’s do something great!

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.

We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more on:

Concentrix Facebook| Concentrix Instagram| www.concentrix.com

Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Full time

Orlando, FL

To apply: Complete an application today at https://cnx.wd1.myworkdayjobs.com/en-US/external_global - reference this CFEC Job Posting when applying.