Location USA Lake Mary, FL - Bldg 285 United States of America

Job ID#: R1457597

Operations Contact Center

Job Description

This job posting is a portal for applying to any of the three (3) positions we’re currently recruiting for at Concentrix + Webhelp – Lake Mary, FL: Customer Service, Technical Support, and Inbound Sales Representatives. If you’re experienced in any of these areas and are interested in joining the workplace of the future, one that nurtures a true people-first, inclusive culture, and one where all members contribute and support each other’s success and wellbeing, then we urge you to apply.

We are looking forward to speaking to you and welcoming you to the Concentrix + Webhelp team!

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year?

Then a/an Customer Service Representative position at Concentrix + Webhelp is just the right place for you!

As a Game Changer, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Game Changer or Representative at Concentrix + Webhelp, you will:

Provide inbound customer support
Probe to understand customer needs and share solutions
Potential to care for Technical Support or troubleshooting
Potential to drive Inbound Sales support and earn incentives!
Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Our basic requirements for each of these positions are:

18 years or older with a High School Diploma or GED
Live within 40 miles of the site and be able to work your full shift in the office
You will be expected to successfully utilize multiple systems on a PC throughout your day to day and must pass technical assessments to show those skills.

WHAT’S IN IT FOR YOU

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

Paid training and opportunities for monthly performance incentives
Ability to work from home with company-supplied technologies (until we return to our newly redesigned office setting in Lake Mary)
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world.
Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness

RE IMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why nearly 300,000 people around the globe call Concentrix their “employer of choice” – proudly united as “One Concentrix.”

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills. Only qualified applicants who are legally authorized to work in the U.S. for any employer will be considered, as we are unable to sponsor (or assume sponsorship of) an employment visa at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location:
USA, Orlando, FL

Language Requirements:

Time Type:
Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

To apply: Search Lake Mary jobs at https://jobs.concentrix.com/global/en/search-results