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Job ID 10089816

Location Lake Buena Vista, Florida, United States

Business Walt Disney World Resort

Job Summary:

About the Role & Team

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?"

The Manager, Facility Sustainment is responsible for leading the team of Building and Property Managers who sustain daily operations for the diverse administrative building portfolio at Walt Disney World(WDW) and the Florida site. The Building & Property Management (B&PM) portfolio consists of approximately 4.8M SF, across seven municipalities. It is inclusive of buildings, warehouses, trailers, laydown yards, production facilities, and more. You will optimize operational efficiencies across this portfolio by exhibiting a proven understanding of key performance indicators, operational metrics, and strong leadership ability.

The Manager, Facility Sustainment can risk assess and quickly prioritize sustainment efforts with a sense of urgency and accountability; motivating their team to meet all operational expectations of their leadership. You will ensure safe and functional work environments, allowing Business Unit tenants to focus on their core business and to mitigate business disruption.

The Manager, Facility Sustainment reports to the Manager of Programs, Building & Property Management.

What You Will Do

Be responsible for compliance with the company’s safety programs and initiatives, as well as compliance with all regulatory and building code requirements for commercial spaces.
Lead the Property Managers to help them plan and forecast operational workloads for their teams to minimize risk specific to facility sustainment operations.
Model flexibility and adaptability as a leader of leaders; able to work in ambiguous situations with tenacity and perseverance to deliver legendary service.
Develop, implement, and continuously improve upon standards of daily operations and to drive and meet company objectives.
Be the central point of contact for sustainment and operational activities for on and off property locations.
Partner with leaders and peers to collaborate on and handle the operating expense budgets.
Manage tenant relationships and address their needs promptly and professionally.
Coordinate and partner on efforts supporting the Integrated Facility Planning (IFP) process.
Partner and collaborate with cross-functional teams, including Facility Asset Management(FAM), Facility Services, Safety, Security, various Environmental teams, WDW IFP Planning, various Service Vendors, and WDW Executive leadership.
Coordinate and implement maintenance activities for assets on property.
Address any unplanned maintenance work promptly and effectively to minimize disruptions.
Manage the entire lifecycle of all assets within the administration building.
Collaborate with senior management and Finance to strategize and determine the optimal timing for asset replacement.
Ensure the safety and functionality of building systems through regular inspections and maintenance. Supervise and coordinate teams responsible for building maintenance and operations.
Be responsible for soft services such as janitorial, landscaping, security, and other related services to maintain a clean, safe, and welcoming environment for occupants.

Required Qualifications & Skills

Ten (10) or more years in commercial property management or operational sustainment.
Solid understanding of facility mechanical and operating systems.
Experience leading operations, facility management, real estate, and construction/project management teams and organizations.
Demonstrated effective leadership experience in achieving team objectives.
Excellent organizational, time management, verbal, and written communication skills.
Proficiency in crisis management for urgent mitigation and minimizing business disruption.
Understanding of building systems and proactive commercial facility management.
Experience with business software applications and finance concepts.

Preferred Qualifications

Knowledge of Real Estate and contract/lease administration is helpful.
Certifications in Facility or Property Management (e.g., BOMA-RPA or IREM-CPM Candidate) are a plus.
Leadership experience in operational, project, or property management (managing 700,000 square feet or more).
Familiarity with Walt Disney World internal departments, resources, and culture is beneficial.

Bachelor’s Degree from a 4-year university or equivalent experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at




About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Walt Disney World
2024-07-23 14:10:00
Orange County
Lake Buena Vista
Be responsible for compliance with the company’s safety programs and initiatives, as well as compliance with all regulatory and building code requirements for commercial spaces. Lake Buena Vista, FL.
Walt Disney World