Orlando, FL, United States

req 1082

DEPARTMENT: Landside Division

SALARY: $16.50 per hour

LEVEL: L11

CLOSING DATE: Friday, August 9, 2024

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates OIA and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (OIA) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).

POSITION SUMMARY:

Responsible for the safe, accurate and orderly receipt and return of all lost items found at the Orlando International Airport. Interact with all entities within the airport environment. Provide optimal customer service to all airport patrons. Provide information and assistance to passengers, airport staff members, and airport visitors regarding lost or found articles. Collect information and prepare written reports, logs, and correspondence as required. Reconcile inventory in storage for proper disposal of abandoned items. Enter, maintain and retrieve lost & found records within a computerized database system. Perform other duties as assigned.

MINIMUM REQUIREMENTS:

High School diploma with three (3) years experience including both clerical and customer service responsibilities in a busy environment handling multiple tasks at the same time and meticulous attention to detail; or an equivalent combination of education, training, and experience. Knowledge of airport operations preferred.
Must have excellent oral and written communications skills and strong customer service skills.
Must have the ability to speak clearly in English when using a radio. Multi-lingual skills preferred.
Must have the ability to type 25 CWPM and operate a two-way radio.
Working knowledge of Microsoft Word, Outlook, Excel, and & Access required.
Must have the ability to organize, prioritize, make sound decisions under pressure, work with confidential and sensitive information, handle multiple tasks and pay close attention to detail.
Must have the ability to solve problems independently, work with minimal supervision and maintain a high level of professionalism and diplomacy at all times while interacting with the public and in potentially stressful, difficult, and confrontational situations.
Must be able and willing to work all shifts, weekends, evenings, and holidays.
Must have a valid Florida driver’s license.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

Paid Vacation, Holidays, Sick and Personal Leave Days
Retirement Plan with Company Match
Health, Dental and Vision Insurance
Wellness Programs
Short Term Disability Plan, Long Term Disability Plan and Life Insurance
Education Reimbursement (Full-time Employees Only)
Hybrid Work Schedule (for applicable positions)
Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour

To apply: For complete information on the hiring process, benefits and application process visit https://orlandoairports.net/about-us/#employment . Reference this CFEC Job Posting when applying.