Client Intake Coordinator
Department: Office
Reports to: Director of Operations & Client Engagement
Exemption: N/A
Position Status (FT/PT): FT
Company Summary
The mission of The Mustard Seed of Central Florida is to help rebuild the lives of families who have suffered disaster or personal tragedy by providing household furnishings and clothing while being environmentally responsible to our community.
The Mustard Seed’s vision is that the provision of basic household furniture may set the stage for individuals to achieve restored dignity and self-esteem, enabling them to move ahead and take control of their futures.
Position Purpose
The Intake Coordinator is responsible for coordinating all processes that involve the intake of information for furniture clients and the disbursement of furniture.
Responsibilities/Duties/Functions/Tasks
The Intake Coordinator will work under the supervision of the Office Manager in providing operational support and regulation of the client services including, but not limited to:
Greet clients as they arrive at The Mustard Seed (TMS) and determine their needs.
Answer emails, phone calls, and voicemails in a timely manner
Submit potential client contact information to TMS Case Manager to perform a home visit.
Assist furniture and clothing clients with the appropriate paperwork. Outline to the clients the warehouse and program rules for each. Ensure that client has all accurate paperwork including referral, processing fee, truck or trailer, moving assistance, ID’s for all adults and a birth certificate for all children.
Compile client files in their entirety and verify that all aspects are complete.
Accept and process all furniture, clothing and donation fees via telephone or in person. Track all incoming payments with receipt, client files and payment log. Accept and process all monetary donations according to the Incoming Check and Payment Policy.
At the close of business, must be able to calculate all transactions for the day, mark them on the appropriate forms, and turn them into Finance for documentation. Give all receipts and financial documents to Finance daily.
Gather, sort and disburse all incoming faxes appropriately
Inform the Office Manager of any referring agency issues.
Schedule pickups for drivers and appointments for clients, orders office supplies when needed.
Be willing to attend community meetings, sessions, workshops and outreach events in reference to TMS furniture and clothing program.
Other duties as assigned by the Office Manager or the Executive Director.
Required Qualifications
The primary qualifications for the position of Intake Coordinator are:
Must have cash handling experience and be experienced with Microsoft Office and the Internet.
HMIS database a plus but will be trained per the proper license agreement.
A strong and unwavering commitment to ethical business practices, including honesty and integrity, efficient, hard-working and able to multitask.
Must have a pleasant and upbeat demeanor, both on the phone and in person, with excellent communication skills.
Superior interpersonal skills, especially in relating to clients and donors of different backgrounds, ages, ethnicities, sexual orientations and abilities.
Must have be a self-motivator while working for and with the team. Needs to have very strong initiative and drive.
Must submit to drug and background employment screening tests.
Must be able to legally fulfil all fiduciary responsibilities without restraints.
Educational Requirements/Work Experience
High school diploma minimum education. 1-2 years’ experience in non-profit or similar field.
Physical Requirements
While performing the duties of this Job, the Intake Coordinator is regularly required to sit, stand, walk. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.
Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
The Mustard Seed of Central Florida is an equal employment opportunity employer and provides equal employment opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply: Email your resume and cover letter to with the job title listed in your subject line – please reference this CFEC job posting, when applying.
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