About the Company: Technology solutions company, located in Lake Mary, is looking for help desk technicians to join their team.  
Type: Contract (long-term, likely 9 months)

Pay: $12.50hr
Schedule:  Need Monday-Sunday 9:00am - 9:00pm availability; schedule will be assigned upon offer
Training Schedule: First 3 week, Mon-Fri 9:00am - 4:00pm
Job Description:

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Tier 2, Tier 3, supervisor or other technical staff.
  • Logs and tracks calls using problem management software and maintains history records and related problem documentation.
  • Prepares standard statistical reports, such as help desk incident reports

Requirements and Qualifications

  • Excellent Customer Service Focus
  • Excellent Communication Skills
  • Trouble-shooting skills
  • Microsoft Operating Systems and Applications
  • Hardware/Software support experience a plus
  • Previous Help Desk/Call Center experience a plus
  • Experience at institutions of Higher Education a plus
  • Web CT and Blackboard Application knowledge a plus

How to apply:  Email:  or visit www.hiregy.com

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Email: or visit www.hiregy.com

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2019-08-20 00:00:00
-- Lake Mary
Lake Mary
Technology solutions company, located in Lake Mary, is looking for help desk technicians to join their team.