Automotive Appointment Coordinator
Central Florida Lincoln is seeking applicants to join our Service Customer Care Team.
Benefits/What We Offer
Competitive pay plan
Health and dental insurance
Helping generate service order estimates and quotes for customers
Scheduling appointments, and maintaining an organized schedule
Conducting post-repair follow up
Resolving customer complaints
Handle customer concerns diplomatically and refer customers to the appropriate individual for resolution.
Operate telephone system, BDC computer system.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
Assist the managers with various clerical duties as needed.
Be friendly, professional, courteous and efficient when working with all customers and employees.
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Ability to work hard with limited supervision
Prior Automotive Service and shop loading experience a plus
Must be proficient in Microsoft Office including Outlook, Word and Excel and possess the ability to navigate through multiple windows and multiple software systems.
Experience with Reynolds & Reynolds POWER software including CRM
Must be able to manage in a fast paced work environment
Must have great customer service skills and exceptional communication skills
Must be able to pass pre-employment screens (background & drug)
Bilingual a plus
APPLY: For immediate consideration apply directly at https://sites.hireology.com/centralfloridalincoln/jobs.html - mention CFEC.org job postings. Location of jobs are: 2055 West Colonial Drive Orlando, FL 32804
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