Customer Services Representative
Pay Level: Negotiable
Serve customers by directing phone calls, scheduling conference room bookings and set ups, communicating maintenance, housekeeping, office services and landscaping requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet staff members and assist with their requests. Provide staff with general building information.
Efficiently operate the switchboard while maintaining a warm and clearly understood greeting. Connect calls using good problem solving and decision-making skills to best handle the call.
Receive work orders for Office Services, Maintenance, Landscaping and Housekeeping. Input into on-line work order system.
Maintain reservation system for conference rooms and correspond with staff and ministries.
Provide technical, creative and practical suggestions for room use and set-up.
Provide information regarding Hartbeat Ads, maintain community bulletin boards.
Stock micro markets at Lake Hart; evaluate needs, restock daily and purchase snacks monthly.
Train staff on the Snackdot@cru mobile app and kiosk.
KNOWLEDGE, SKILLS & ABILITIES:
Telephone techniques and etiquette.
Answer telephone and greet callers warmly and professionally.
Communicate effectively both orally and in writing, using tact, patience and courtesy.
Handle various situations, including emergencies, and complaints.
Correct English usages, grammar, spelling, punctuation and vocabulary.
Establish and maintain cooperative working relationship with others.
Type 40 wpm.
Use Windows based applications and computer spreadsheets.
Basic research methods.
EDUCATION and/or EXPERIENCE:
Graduation from high school and three years- experience in customer and public service oriented work. Must possess sufficient training and experience to demonstrate the knowledge and abilities listed.
Certificates, License, Registrations:
Valid Florida Driver’s License
Apply online at jobs.cru.org and mention CFEC.org.