Customer Service Representative - Longwood, FL.
Are you passionate about Customer Service?
Adcomm is an established local company with a great opportunity for dynamic individuals to work in our Order Processing department at our Longwood office.
When you join Adcomm, you'll work in an enthusiastic, fun environment with individuals who motivate their colleagues to provide paramount customer service. Plus, we will give you all the necessary resources and optimum training to be successful in your position.
The Order Processing agents are the front line and the first voice of our company. In this position, you will provide the highest level of customer service and provide data entry services to ADCOMM’s multiple clients, by receiving inbound calls from customers regarding the initial purchase of our product.
Join our August 19th training class!!
Paid Training - 3 weeks
$11.00 an hour / Bilingual $12.00 (Spanish/English)
Dates: August 5th, 6th, 8th & 9th
Hours: 9 am to noon & 1 pm to 3 pm
Sanlando Office Park II
2180 West State Rd 434
Longwood, Florida 32779
*For a faster process please apply online prior to attending*
*Open availability is a must, including afternoon, nights and weekends*
** Call Center closes at midnight**
*Must type 35 wpm*
Our Order Processing Agent's are the front line and the first voice of our company. In this position you will be responsible for providing data entry services and sales support to ADCOMM’s multiple clients, by receiving inbound calls from customers regarding the initial purchase of our product. Job responsibilities include, but are not limited to:
Provide order entry support for field sales representatives selling video and broadband services in retail stores
Determine customer eligibility for product offers and promotions
Provide information about video and broadband products and services
Review service terms and conditions
Determine charges for selected products/services and process payments
Assist field sales reps in scheduling installation appointments
Escalate customer or field sales rep calls to supervisors as needed
Consistently meet or exceed established call center goals (KPI’s)
Remain up to date on all products and services provided or supported by Adcomm and its businesses
Understand and adhere to ADCOMM’s mission and vision
Complete other duties as assigned
High School Diploma, GED or Equivalent Certification or Military experience
Type a minimum of 35 WPM
Ability to navigate multiple computer screens simultaneously
Strong written and verbal communication skills
Proven ability to multi-task and work efficiently in a fast-paced environment
Schedule flexibility including nights and weekends
Base pay $11.00 an hour./ Bilingual $12.00 (Spanish/English)
Salary review at 90 days and annually
Adcomm offers health, dental, vision and supplemental benefits.
PTO (Paid Time Off) program.
Opportunities for Rapid Advancement.
Approved applicants must submit to a Drug Screening and Background Check.
Adcomm is an Equal Opportunity Employer
This is a non-management position
This is a full time position
For immediate consideration complete application for this position location at https://theapplicantmanager.com/jobs?pos=m6735&fs=1.0em - mention CFEC.org job posting when applying.
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