Position Summary: The main objective for the Customer Service Representative (CSR)/Dispatcher is to handle incoming customer communications. The CSR maintains our God honoring culture by proficiently handling the fluctuating volume of requests and conveying time-sensitive information in a tactful manner.

Duties and Responsibilities:

Customer Service:

    Receive, respond to, and resolve all incoming customer calls, texts and emails with service excellence.

Scheduling:

    Review and prioritize work orders received from customers calls.

    Confirm next-day scheduling.

Data Entry:

    Create work orders in OSIs Field Management software based on customer requests.

Communicating:

    Handle and document customer complaints and ETA requests.

    Notify team members of updates or revisions to daily schedule.

Reporting:

    Report trends & cause-and-effect which may disrupt service.

    Provide insights to Supervisor.

Minimum Qualifications

    HS diploma or equivalent.

    1-2 years of customer service experience is preferred.

    Proficient in document and spreadsheet software, field service management software, and supply chain management software. 55+ wpm.

    Adept at providing quality customer service, offering solution-oriented ideas to problems and conveying information in a time-sensitive manner.

Onsite Safety, Inc. is an Equal Opportunity Employer and a Drug Free Workplace

To apply:  Visit https://www.onsitesafety.com/careers/ or Oviedo jobs at https://tinyurl.com/OnsiteSafetyJobsinOviedo to complete an application – mention CFEC.org Job Postings

Full-Time
Competitive
Job Viewed 82 Times
To apply: Visit https://www.onsitesafety.com/careers/ or Oviedo jobs at https://tinyurl.com/OnsiteSafetyJobsinOviedo to complete an application – mention CFEC.org Job Postings

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No
Pending
ONSITE SAFETY – Creating Safe Solutions
56335
08-09-2019
2019-10-08 00:00:00
-- Oviedo
Oviedo
Florida
The main objective for the Customer Service Representative (CSR)/Dispatcher is to handle incoming customer communications. Maintains our God honoring culture by proficiently handling the fluctuating volume of requests and conveying time-sensitive info.
ONSITE SAFETY – Creating Safe Solutions