French Bilingual Agents
The Reserves network is currently hiring French Bilingual Agents for a busy call center in Seminole County. Agents are the initial contact for individual s inbound contact via voice, email, and/or chat.
Must be able to speak/read/write French
French Bilingual Agents Responsibilities
Deliver top level customer service, actively listening to the customer and engaging, providing solutions, making suggestions
Receive multi-channel interactions such voice, e-mail, and chat correspondence and maintain and update customer database.
Provide Customers with brand product knowledge and /or service information
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer. Or able to appropriately escalate issues when necessary
Be a problem solver, and have the ability to be first point of contact and able to resolve Customer issue in that one call
Maintain a sense of urgency in responding to customer needs
Feel empowered to recommend site or customer service improvements
Achieve assigned Key Performance Indicators e.g. Call Handle Time, E-mail Response Time, Chat Response Time, Quality, Customer Satisfaction , 1st Call Resolution
Attend team meetings/additional training sessions as scheduled
French Bilingual Agents Requirements
Must have at least 6 months customer service experience, providing service at a high level.
Above average French/English verbal and written communication skills-ability to speak accurately, using proper grammar, and good enunciation
Ability to listen attentively and to use the information provided by the customers to tailor responses and actions to meet the customer s specific needs
Ability to effectively probe customers to obtain information needed to process customer requests
Strong customer service, analytical and decision making skills
Ability to work in a fast-paced, dynamic, changing environment
Ability to operate a phone system, personal computer
Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Ability to perform basic mathematical functions
Ability to type 30 wpm minimum with accuracy
High school diploma or equivalent required
Multiple Healthcare Plans
Accident, Disability, Life
Direct Deposit/Pay Cards
Since 1984, The Reserves Network continues to partner with the finest employers to provide opportunities within the office, industrial, professional and technical markets. As a family- and veteran-owned company, we focus on candidate experience and workplace safety for the nearly 20,000 employees we place annually.
For more information contact our Winter Park office at 407-774-7770
Qualified candidates should email resume and cover letter to: If interested please send a resume to: -with job title in the subject line-with job title in the subject line-mention CFEC.ORG Job posting.
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