Pay Level: $19.97 per hour

Full-Time

SUMMARY

Provide CRM (Constituent Relationship Management) user/data support and training for client base consisting of national ministry fund developers across Cru ministries, their leadership, and their support/administrative teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As an employee with Cru:

• Actively and intentionally grow in his/her Christian faith

• Maintain a positive witness for Christ

• Express a dependence on the Holy Spirit

• Share what God is teaching him or her

• Consistently attend and participate in team/ministry devotional times.

FOR THIS POSITION:

• Provide CRM (Constituent Relationship Management) system training for fund development personnel.

• Support data integration processes between the CRM system and other enterprise systems for marketing, reporting, and events.

• Support CRM system users and provide solutions as needed to resolve customer complaints or program errors.

• Respond to needs or suggestions for improvements to CRM systems and help create solutions by using the best practices of managing CRM data and processes.

• Work with high level technical experts to represent business needs and requirements as related to CRM software, and test new enhancements to CRM software to ensure requirements are met.

• Develop, troubleshoot, and execute CRM data process solutions for mass data imports, changes, or deletes, in order to meet ongoing needs of ministry development teams and maintain data hygiene.

• Work closely with technical team, donation processing team, and Cru fund development teams to ensure CRM data is accurate.

• Develop CRM data queries for use by fund development teams.

• Create fund development system user manuals, documentation, and training modules.

KNOWLEDGE OF:

• Enterprise CRM systems (such as Siebel CRM), along with integrated enterprise marketing and reporting systems (such as Adobe Marketing Cloud and Oracle Business Intelligence).

• Enterprise data management and data query concepts including programming logic

• Google Apps and MicroSoft Office products (especially spreadsheets)

• Standard office products (Excel in particular)

• Interaction between integrated development systems (including data flow)

ABILITY TO:

• Effectively utilize enterprise CRM system (such as Siebel CRM), along with integrated enterprise marketing and reporting systems (such as Adobe Marketing Cloud and Oracle Business Intelligence)

• Develop CRM data queries

• Demonstrate a high level of proficiency when using Google Apps and Microsoft Office products (especially spreadsheets)

• Demonstrate high level critical thinking skills

• Act independently under general direction

• Train development professionals on tools, features, and functions available

• Balance projects simultaneously and meet deadlines

• Write and speak clearly and persuasively and interact effectively with all levels of development staff and management

• Work with technical experts across the ministry to solve complex problems

• Travel as needed

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree (in information systems, data analysis, or related field)

• Plus 3-5 years of experience in related field

• Equivalent combination of education and experience may be considered.

Full-Time
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Yes
Pending
Cru
26427
07-07-2020
2020-09-05 01:00:00
-- Orlando
Provide CRM (Constituent Relationship Management) user/data support and training for client base consisting of national ministry fund developers across Cru ministries, their leadership, and their support/administrative teams.
Cru