Reports to :Director of Customer Service/Pilot Director
New Beginnings High School(NBHS)is an innovative organization,transforming education through academic and social support services.
Our mission is to create the best educational environment for students who are seeking a new beginning. We embrace a customer service philosophy with our students, who attend NBHS by choice.
Position Summary: The school receptionist position is key to customer satisfaction at New Beginnings High School.
The position works closely with customers, potential customers, and employees and is often the initial contact point for the general public. Responsibilities include answering phones and greeting visitors as well as working directly with customers and prospects to communicate reliable information and record relevant data.Key Responsibilities:Reception]
•Support NBHS by attending community service and outreach activities throughout the year
•Provide excellent customer serviceto internal and external customersby making them feel welcome and assisting as needed
•Greet and assist all callers and walk-in visitors according to NBHS policies and procedures
•Conduct follow-up calls as directed
Support customers medical needs•Check students, visitors and volunteersin and out(Follow security and attendance policies)
•Distribute enrollment information packets
•Provide enrollment information to prospective customers
•Keep displays filled with distribution information for customers and general public
•Assist with cleaning and sanitizing all common areas and surfaces that are frequently touched by NBHS staff and customers
•Reinforcesocial distancing by all customers, NBHS staff, and visitors
•Ensure that all visitors are following CDC and NBHS guidelines of wearing a facial covering
•Supports all NBHS staff and customers in both face to face and virtual settings
•Assist with pre-screening customers, staff, and visitors (i.e. temperature checks, questionnaire, sanitizing/hand washing)
•Conduct home visits in a variety of socio-economic neighborhoods, to investigate customer truancy and/or low academic performance; must follow CDC and NBHS guidelines of social distancing with customers by not (a) entering the customer’s home, (b) maintaining 6ft social distancing guidelines, (c) not allowing customers to enter in vehicle
•Other duties as assigned Clerical
•Track enrollment prospect data (enrollment packets, phone calls, walk-ins) in contact database
•Input (initial) customer data into student information systems
•Ensure data input accuracy and timeliness according to requirements of NBHS procedures and report issues/inconsistencies to management
•Participates in FTE audits and any other state required audits
•Perform general office duties as requested by management
•Prepare reports, correspondence, and presentations as requested by DCS/Pilot Director
•Assist in marketing and building community relationships for NBHS
•Assist with recruiting and retaining customers by visiting the communities where customers live
•Responsible for scheduling appointments with parents and/or customers for campus directors
Minimum Qualifications Requirements
•High School diploma or equivalent
•Multilingual skills (written and verbal) are preferred
•Minimum of two years of experience preferredusing data processing software, procedures, and database management,or the equivalent in appropriate college or technical school data processing courses
•Front desk / clerical experience preferred
•Excellent written and verbal communication skills required
•Background check and fingerprinting clearance
•Willing to work flexible hours(occasional evenings and weekends)
•Demonstrate excellent interpersonal skills and an ability to work with individuals/groups from diverse socio-economic backgrounds
•Knowledge of applicable computer software and hardware process applications such as spreadsheets, word-processing, database and operating systems, and/or presentation software
•Knowledge of general management and operational practices, procedures, responsibilities, and information systems
•Knowledge of search engines, electronic marketing and surveying programs
•Valid Florida driver's license, reliable transportation, and valid automobile insurance Key Competencies
•Adapt to changing work priorities
•Exhibit tact and patience
•Perform duties accurately and efficiently
Work both independently and as a team member with other individuals and organizations
•Set high expectations, contributing positively to NBHS culture
•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; and participating in professional societies
•Prioritize tasks to meet deadlines and commitments in a dynamic, multi-tasking environment
The School Receptionist must demonstrate commitment to the mission and vision of New Beginnings High School while greeting guests and responding to customer requests through:
•Adherence to and enforcement of school policies and administrative regulations
•Excellent performance resulting in quality outcomes and internal and external customer satisfaction
•Continuous personal and professional development
•Positive interpersonal relationships with colleagues and customers
•Continuously improve performance through acceptance of evaluation objectives
•Exhibiting the mental/physical ability and stamina to meet essential duties of the position
Working Conditions Environment Requires working indoors in environmentally controlled office setting. Requires sitting for the majority of the day.
Hearing and speaking to exchange information; seeing to read, prepare, and proofread documents; sitting for extended periods of time; dexterity of hands and fingers to operate office equipment; kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies; lifting light objects. The ability to lift, carry, move and/or position objects infrequently weighing up to 50 pounds.
Health and Safety:
Personal Protective Equipment (face masks, face shields, gloves, etc.) will be required for all New Beginnings High School staff to reduce the risk of transmission of any virus such as COVID-19 and better ensure the health, safety, and well-being of all students, staff, and faculty.Incumbents may be required to perform any combination of the tasks detailed in this document. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but are intended to accurately reflect the major job elements.The New Beginnings High School, Florida, prohibits any and all forms of discrimination and harassment based on race, color, sex, religion, national origin, marital status, age, homelessness, or disability or other basis prohibited by law in any of its programs, services, activities or employment.
Qualified candidates should email resume and cover letter to: http://www.newbhs.net/wp-content/uploads/2020/09/Receptionist-School-JD-2020.pdf with job title in the subject line-mention CFEC.ORG Job posting.
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