Manager, CRM Admin
States we employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MD, MO, NC, OH, SC, TN, TX, VA, WI, WV. In order for your candidacy to be considered, you must have established residency in one of these states or being willing to relocate.
The Manager, CRM Admin will partner with the Director of Production Support to define, implement and drive best practices for improving Salesforce CRM solutions to allow us to achieve consistent quality to meet the ministry’s varying needs. This role will work closely with CRM Admins and our scrum teams to implement sustainable product quality throughout our SDLC and allow functioning across our CRM platforms (SF, NS, Hubspot). This role will need to collaborate with other business teams and vendors to implement changes, updates, and troubleshoot issues to find solutions. This will include establishing standards and techniques for improving CRM development processes and monitoring to ensure compliance. Additionally, this position will work with other functions of the organization including support and business resources to improve operational processes that better the departments issue resolution and delivery turnaround.
Essential Job Duties & Responsibilities
Manage current Salesforce environments while assisting with the vision and standards for new Salesforce.com solutions
Creates an environment which encourages people to think, behave, take action, and control work and make decisions autonomously to attain clear goals
Manage changes to the Salesforce ecosystem, including work with testing, deployment, and release support
Develop and maintain team reports, dashboards, validation rules, and workflows and assist other stakeholders in creation of the same.
Maintain the functional areas of data management: accounts, contacts, opportunities
Ensure data is handled, transferred or processed according to legal and company guidelines.
Maintain system metrics to track trends in usage and data integrity for future growth
Interact with senior level management, stakeholders, and various project members to ensure that specified business needs are met
Ensure team members are energized, motivated and working together towards a common goal
Accountable for delivery of work requests and projects within committed budget, schedule and quality while also meeting overall department performance goals
Build and maintain solutions to delight our members and employees
Effectively and consistently interact with peer managers to optimize current project management within IT, constantly improving quality.
Provide technical information and analysis required to prepare for the annual budget and project planning
Assist with testing concerns involving partners and/or vendors
Provide information and periodic updates to support overall IT performance metrics
Conduct regular team / status meetings with team members
Conduct regular devotionals / bible studies with team members, and aid in spiritual development
Responsible for department, team, and individual performance assessments and improvement plans
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned
Essential Skills & Abilities
Proficiency with Atlassian product suite (Jira, Confluence, Bitbucket, etc.) or similar
Experience defining and maintaining a technology roadmap for CRM applications
Assess emerging technologies and trends to ensure the needs of the business is met
Extensive Salesforce declarative experience
Demonstrated experience with a variety of methodologies such as SDLC, Agile Scrum Development, quality assurance, project management and other related disciplines/processes.
Ability to work in a fast-paced environment, multi-project environment, meeting commitments and deadlines Strong negotiation and conflict resolution skills
Organized, and detail oriented with a concise, impactful writing and communication style
Ability to listen attentively and actively and encourage ideas and opinions
Objectively gathers information, combines analysis, wisdom, experience and judgment and can make decisions based on incomplete information
Ability to work independently as well as within a team environment
Ability to rapidly learn and apply new technologies and understands impacts of situational group dynamics
Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)
Ability to establish processes, track and measure results
Leadership skill and desire to help others achieve their goals/tasks as it relates to the mission of CCM – must be able to effectively negotiate with teams to work through constraints and alternatives
Core Competencies/Demonstrable Behaviors
Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives
Manages Conflict – handles conflict situations effectively.
Interpersonal Savvy – relates openly and comfortably with a diverse group of people. Must be able to communicate effectively and build engagement across all audiences
Drives Results – consistently achieves results, even under tough circumstances and tight deadlines.
Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations.
Builds Effective Teams – rallies people around a common goal, encourages open dialogue, and shares information as a good communicator
Courage – ability to have tough conversations and deliver accurate advice and decisions regardless of risk or potential criticism
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval
Be passionate about resolving user pain points through great design
Education and/or Experience
Bachelor’s degree in data management, computer science, information systems, engineering or closely related field with 8-10 years’ CRM experience with Salesforce.
4-6 years’ managing a team supporting CRM solutions.
Master’s degree preferred.
Salesforce certifications preferred.
Experience in a healthcare or financial field preferred.
Please complete form at https://boards.greenhouse.io/christiancareministry -to apply for this job directly - mention CFEC.org job posting.