Customer Service Representative, Remote Mgmt Svcs
Requisition ID 2021-18158
Location: External ID Name 66050 - COMMAND CENTER RAC Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition):
Address 2: 6751 FORUM DR Job Location(s) ORLANDO FL United States Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition): Postal Code 32821-6047
Position Type (Portal Searching) Full-Time Requisition Post Information* : External Company Name SP Plus Corporation
** This position is based in our Remote Command Center. It does not offer the flexibility to work remotely.
Basic Function – The job entails answering inbound calls from customers experiencing issues at parking facilities across the country. As a customer service specialist, you will troubleshoot the customer's issue and assist with resolution. The environment is very fast-paced receiving back to back calls, with the average call duration lasting only 60 seconds.
Note; this is not a work from home or remote position. Employees will report to and work out of our call center located in Orlando, FL near the Orlando International Airport.
Answer high volume of inbound calls
Manage multiple duties at a time
Deliver exceptional client service via telephone
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and continued product knowledge
Enter data and customer service work on a daily routine basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned
1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency.
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written and verbal communication and interpersonal skills
Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
hours of operation 1:00pm-10:00pm Monday-Sunday
Rate of pay - $12.00/hr.
TO APPLY: To formally apply, visit https://careers-bags.icims.com/jobs/search?ss=1&searchLocation=12781-12793-ORLANDO or Text “Apply to 98199.