Supervisor, Contact Center
Central Location, Orlando, Florida, United States, 32821
Wyndham Destinations is currently recruiting qualified candidates for the open position of Supervisor, Contact Center. The Contact Center Supervisor supervises the work of generally 15-20 counselors. This position motivates employees to deliver on department goals and standards, and is directly involved in the training, coaching, scheduling and motivation of staff in order to achieve established performance expectations. The Supervisor is also responsible for building outstanding relationships with their employees while helping develop the employees towards their career goals.
Supervise staff to reflect the Wyndham culture of service.
Responsible for coaching, motivating and developing staff to achieve departmental goals within approved budget.
Monitor staff work and track performance to maximize team effectiveness and productivity.
Take appropriate corrective disciplinary action as necessary.
Implements performance review process.
Development of their employees and career development is essential to be successful
Oversee resolution of Owner issues to ensure owner satisfaction while minimizing the financial impact to the department.
Work with other departments to assist them with various projects they might have; help on Committees to set up events and create culture
Performs other duties as needed
Minimum Requirements and Qualifications:
2 years’ Experience in a Service or Contact Center environment required
2 years supervisory/management experience; preferably with a team of 10 employees or greater required
Proven track record of meeting and exceeding determined goals and objectives
High school diploma or GED required
2 year Associates Degree required
Strong Leadership skills to aid in building a cohesive team as well as developing individuals
Strong communication both written and oral
Ability to prioritize and focus on critical metrics and tasks
Ability to work effectively across departments and regions
Detailed oriented, accurate and thorough
Able to work as a team with other contact center supervisors
Provides exceptional customer service
Ability to read and interpret documents such as guidelines, instructions and manuals
Ability to multi-task in a fast paced work environment
Infrequent domestic travel is required; usually no more than once per year.
A World of Inclusion
Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and the location of the position for which you are applying.
Job Requisition: R-17554
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