Front Desk Assistant Manager
Full Time
Pay Rate: $40,000/year
Location: Summer Bay Resorts
Schedule: 2nd shift 3:00pm-11:00pm or 4:00pm-12:00am

Job Summary:

Under the general guidance of the Front Office Manager, the Assistant Front Office Manager is a hands-on leadership position that is responsible for managing the daily front office operations, ensuring that our guests have the best possible experience and that all team members are performing at optimal levels while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities and Duties:

Assists the Front Office Manager with operations
Hires, trains, coaches and motivates all front office staff
Sets high standards of hospitality service for owners and guests
Ensures efficient and continuous communication between departments
Holds regular training and departmental meetings
Resolves guest issues with outstanding customer service – quickly, efficiently, and courteously
Responsible for scheduling staff and meeting budget requirements. Ensures that all resort standards and procedures are applied
Maintains working relationships and communicates with all departments and vendors
Ensures all aspects of Front Desk and PBX operations are executed accurately and efficiently
Verifies that accurate room status information is maintained and properly communicated

Qualifications and Skills:

Bachelor Degree in Hospitality Management/or related field or equivalent work experience
Minimum 4+ years of progressive front desk hotel/timeshare operations management experience
Must have strong leadership skills and outstanding guest service skills
Have excellent communication, organizational, and multi-tasking skills – oral and written and be MS Office proficient
Ability to work a flexible schedule to include weekends and holidays
Ability to work within a team concept
Promotes excellence by providing superior service to each customer
Effective written and verbal communication skills. Excellent interpersonal skills. Bi-lingual a plus
Proficiency with MS Office. Strong computer knowledge
Ability to multi-task

How to Apply: For immediate consideration, please formally apply at http://www.exploriaresorts.com/careers for Clermont, FL jobs, and THEN email your resume and cover letter to with the job title listed in the SUBJECT line – mention CFEC job posting, when applying.

Full-Time
Specified
Job Viewed 935 Times
How to Apply: For immediate consideration, please formally apply at http://www.exploriaresorts.com/careers for Clermont, FL jobs, and THEN email your resume and cover letter to with the job title listed in the SUBJECT line – mention CFEC job posting, when applying.

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No
Approved
Exploria Resorts
64357
10-28-2021
2021-12-26 23:00:00
Lake County
Summer Bay Resorts
Clermont
Florida
34714
Assists the Front Office Manager with operations
Hires, trains, coaches and motivates all front office staff
Sets high standards of hospitality service for owners and guests.Ensures efficient and continuous communication between departments.Clermont, FL
$40,000
Yearly
Exploria Resorts