The Loan Collector will report directly to the Account Services Manager. This position requires high volume outbound and inbound calling and having a complete understanding of FDCPA, FCRA, RESPA and other internal systems, processes, departments, and products.

Responsibilities and Duties:
• Maintain an upbeat, positive and motivated demeanor.
• Inbound and outbound calling to existing customers assisting with past due loan payments and other Exploria Resorts financial issues and questions.
• Participate in proactive team efforts to achieve departmental and company goals.
• Completes any and all tasks assigned by management.
• Adhere to all company and departmental policies and procedures.
• Ability to function independently with little supervision.
• Maintain confidentiality of personal information.
• Meet or exceed weekly performance metrics.
• Present a positive attitude and disposition to each caller.
• Responsible for maintaining a complete debt collection portfolio using the support framework designed. i.e.: learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful recovery.
• Add change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and in general mastering the collection system to appropriately and effectively work the debts assigned.
• Verbal skills and communication techniques to manage people to the point public opinion remains in favor of our clients.

Qualifications and Skills:
• Must have excellent written and verbal communication skills.
• Prior Collections experience required
• Must possess strong communication and negotiation skills.
• Must possess good time management and organizational skills.
• Must be able to read/write/speak the English language, Spanish is a plus.
• Must be enthusiastic, energetic, and self-motivated.
• Experience working in the Vacation Ownership or hospitality industry preferred.

Required Competencies:
• Must be able to convey information and ideas clearly, both orally and written.
• Must have exemplary customer service abilities to ensure 100% customer satisfaction.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess and be able to demonstrate the ability to influence
• Must present a professional and friendly demeanor
• Flexible Schedule

Physical Demands:
• Ability to sit for long periods of time.

Benefits:
• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short – Long- Term Disability coverage
• 401(k)
• Paid Time off (PTO)
• Paid Holidays
• Employee Referral Program
• Employee and & Family room rate discounts


Account Services Loan Collector

Full Time

$14.00 + Bonuses
Qualified candidates may send their resume and cover letter to with the job title listed in the SUBJECT line - mention CFEC job posting when applying.

Full-Time
Specified
Job Viewed 406 Times
Qualified candidates may send their resume and cover letter to with the job title listed in the SUBJECT line - mention CFEC job posting when applying.

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No
Approved
Exploria Resorts
64357
08-31-2021
2021-10-30 13:30:00
Lake County
127 Town Center Blvd.
Clermont
FL
34714
Loan Collector will report directly to the Account Services Manager. This position requires high volume outbound and inbound calling...
14.00 + Bonuses
Exploria Resorts