*Part-time and full-time roles available!

Location
Winter Park, Florida

Department
Retail

Employment Type
Full-Time

Minimum Experience
Entry-level

About Rifle Paper Co.

Rifle Paper Co. is a growing lifestyle brand that creates moments of beauty in the real world through thoughtfully designed products. Founded in 2009 by married couple Anna and Nathan Bond, our team has expanded to more than 150 employees across our Florida and New York offices. Our stationery, home decor, and accessories can be found at riflepaperco.com, Anthropologie, Paper Source, and in thousands of locations all over the world.

About the Job

As a Storefront Associate, you will be integral in the daily operations of our store and customer experience teams. You will be responsible for creating the brand experience, supporting the improvement of operational efficiency, leveraging customer feedback to identify and communicate cross-functional opportunities to improve the customer experience, and ensuring we consistently deliver above and beyond customer service. This role is great for someone with a customer first mindset who is excited to help shape our holistic customer service experience, across both the store and customer experience teams, and drive results. This role reports into the Senior Manager of Customer Experience and Store.

What You’ll Do

Ensure the Rifle Paper Co. customer service standards are upheld, consistent, and executed to our brand standards at all times
Prioritize the day-to-day workflow of the store and customer experience teams, including task assignments, metrics tracking, and reporting, and ensuring that all customers experience timely, high-quality resolutions
Ability to creatively drive sales through outstanding customer service
Encompass the Rifle Paper Co. attributes and values, becoming an ambassador of the brand and its products
Partner with the Warehousing and Quality Control departments to ensure the store is stocked with product to support the business and customer needs and manage storefront and web inventory where applicable
Support personalized and framed art print orders from start to finish, communicating with customers and internal teams to ensure timely completion
Contribute to weekly team meetings by discussing previous week’s sales, customer experiences, product issues, and establish new steps and processes to take care of customers as needed
Answer customer questions regarding products and assist in customer buying decisions
Prioritize the day-to-day workflow of the store and customer experience teams, including task assignments, metrics tracking, and reporting, and ensuring that all customers experience timely, high-quality resolutions
Maintain a neat and tidy store while executing merchandising standards
Keep up to date with current sales and promotions, policies regarding payment and exchanges, and security practices
Utilize Zendesk, SAP, Square, and Magento as they relate to the customer experience

What You Have

Excitement about working for a brand that creates well-made, inspiring products that make everyday life more beautiful
At least 2 years of experience in a customer experience related position
Experience with Zendesk and SAP Business One a plus
Experience working in a fast-paced, high-growth environment
A love of and experience working for lifestyle, fashion, or consumer brands
A knack for collaboration and creating strong relationships with both internal and external partners
The ability to think creatively and be a thoughtful problem-solver

How to apply: https://rpco.bamboohr.com/jobs/view.php?id=27 -Mention cfec.org job postings.

Full-Time
Competitive
Job Viewed 1527 Times
How to apply: https://rpco.bamboohr.com/jobs/view.php?id=27 -Mention cfec.org job postings.

To be able to apply for jobs on CFEC site, Register as a Job Seeker.

No
Approved
Rifle Paper Co
76293
05-04-2022
2022-07-03 00:00:00
Orange County
558 W New England Ave, Ste 150
Winter Park
Florida
32789
Ensure the Rifle Paper Co. customer service standards are upheld, consistent, and executed to our brand standards at all times. Prioritize the day-to-day workflow of the store and customer experience teams, Winter Park, FL
Rifle Paper Co