Location
Orlando, Florida

Department
Customer Support

Employment Type
Full-Time

Minimum Experience
Mid-level

Compensation
$15.45/hr + Bonus

Intake Specialist

Customer Support · Orlando, Florida

Synergy is a place where compassion, collaboration and expertise transform lives for the better. Every case we assist with is an opportunity to improve another life. Our advantage at Synergy is the powerful connection between our team and our purpose. It binds us together. We help each other to help those catastrophically injured.

We seek team members for our Intake & Customer Support Specialist position who believe in our mission of improving lives, want to be part of a supportive team and deeply believe in our corporate values of professionalism, respect, integrity, dedication, and empathy. This position is based in the Orlando corporate office.

To support our desire to ensure continuity in hiring and job placement we utilize the Predictive Index assessment. Please complete both portions of the assessment to be considered for employment. To access the assessment either use this link to complete, or if necessary, copy and paste into a new browser page:

https://assessment.predictiveindex.com/bo/H78/CSS

Some of the responsibilities will include:

Input all new cases into our Customer Relations Management (CRM) database in accordance with current protocols.
Provide excellent customer service via answering calls and e-mail correspondence.
Process incoming mail/faxes, distribute appropriately and attach/document to the record in CRM.
Input all documents in the appropriate case file in accordance with current document management protocols.
Maintain professional communication with clients and lienholders.

Qualifications:

The successful candidate will possess:

A high school diploma or equivalent.
At least one year of administrative experience.
Highly Proficient in Microsoft Office
Demonstrable strong database management skills.
A high attention to detail and follow up.
Strong organizational skills.
Independent thinker and problem solver.
Ability to multi-task and meet deadlines.
Excellent written and verbal communication skills

Pay: $32,100 - $38,000 (Total Cash Compensation)

Synergy is an industry leading provider of settlement services including healthcare lien resolution, customized MSP – Medicare Set Aside services, cutting edge asset management services, pooled trust/public benefit preservation services, tailored trust services, unique structured settlement solutions and tax deferral of contingent legal fees.

To learn more about Synergy visit our website at www.synergysettlements.com

Apply: To learn more about Synergy and the opportunities visit our website at www.synergysettlements.com/careers . Reference this CFEC Job Posting, when applying.