Full Time
Pay Rate: $14.00-16.00/Hour
Location: Corporate Office 127 Town Center Blvd. Clermont, FL 34714
Schedule: Monday- Friday 8:30am-5pm

Job Summary:

The Member Services Administrative Assistant will report to the Club Operations Manager. The ideal candidate will have superior customer services skills, ability to interact with guests, as well as fellow employees.

Responsibilities and Duties:

Treat Members/Owners with an outstanding level of customer service, care and courtesy
Enroll and cancel Member/Owner in RCI, II, Marketplace and all other ownership related programs
Ensure calls and correspondence are answered within service quality guidelines
Handle complex queries and escalated service issues regarding memberships
Effectively identify and express issues
Research, resolve and ensure proper support documentation as required on all Member contacts and process any necessary follow-up to facilitate requests
Facilitate account updates to include name, address, email, and phone
Ensure your knowledge of systems and products is up to date, requesting refresher training as required
Accessing and input of data in a variety of computer systems
Face to face meetings with Members
Generate and verify reports as scheduled and/or needed
Ensure team compliance with all policies, internal and external
Manage relationships with other departments, e.g., Front Desk, Marketing and Sales, Revenue Management.

Qualifications and Skills:

3+ years customer service and administration experience
Advanced customer service skills
Well versed in proper etiquette and protocol both telephone and electronic
Communicate effectively verbally and written

Bilingual a plus

Possess strong analytical and problem-solving skills
Be able to learn diverse tasks
Time Management skills required, prioritize tasks, and meet deadlines
Computer literate including Windows, Word, Excel, Power Point, Outlook
Strong Excel skills
Knowledge of FTP, exporting and conversion of files
Ability to handle multiple tasks concurrently
Self-directed learning ability
Ability to work varied shifts including weekends and holidays

Required Competencies:

Well versed in proper etiquette and telephone protocol
Communicate effectively verbally and written
Possess good problem-solving skills
Ability to handle multiple tasks concurrently
Filing
Maintain a clean and professional workspace
Present a professional and knowledgeable demeanor to fellow team members, owners, and guests

Physical Demands:

Able to sit for long periods of time.

How to Apply: For immediate consideration, please formally apply at http://www.exploriaresorts.com/careers for Clermont, FL jobs, and THEN email your resume and cover letter to with the job title listed in the SUBJECT line – mention CFEC job posting, when applying.

Full-Time
Specified
Job Viewed 1225 Times
How to Apply: For immediate consideration, please formally apply at http://www.exploriaresorts.com/careers for Clermont, FL jobs, and THEN email your resume and cover letter to with the job title listed in the SUBJECT line – mention CFEC job posting, when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker.

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Approved

Threatlocker

Exploria Resorts
64357
03-29-2022
2022-05-28 00:00:00
Lake County
Corporate Office 127 Town Center Blvd.
Clermont
Florida
34714
Treat Members/Owners with an outstanding level of customer service, care and courtesy. Enroll and cancel Member/Owner in RCI, II, Marketplace and all other ownership related programs. Clermont, FL.
14.00
16.00
Hourly
Exploria Resorts