Events Monitor (P/T) - Parks & Recreation (Civic Center)
- Parks & Recreation (Civic Center)
Type: Part Time
Parks & Recreation - Civic Center
Salary/Pay Rate:$12.00/HR- $2000 SIGN-ON STIPEND!
GENERAL STATEMENT OF JOB
Under general supervision, event monitors provide customer service and crowd control for scheduled events, tournaments, shows and exhibitions. Responsible for preparing area(s) of assignment, monitoring, reporting, and enforcing facility policies and safety procedures. Must be able to maintain direct contact with the public for extended periods of time demonstrating good communication and interpersonal skills. Reports to the Event Coordinator.
SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS
Collect tickets and/ or verify legitimate entry during front of house operations. Monitor fire exit doors for emergency needs. Monitor and inspect assigned area for safety issues or facility problems Assist in securing assigned areas before, during and after event(s). Assist in the set up and teardown of event equipment and furnishings as needed. Project a positive image to guests and fellow employees. Greet and answer guest questions. Seek assistance for guest(s) as needed. Receives and responds to inquiries/concerns/complaints regarding facility or equipment. Maintain guest flow through facility to eliminate bottle necks and crowd congestion. Report any guest injury or illness and provide appropriate documentation. Prepares necessary reports including incident/accident reports. Enforces rules and regulations to ensure safety of guests. Responsible for the overall satisfaction of the guest(s), relative to assigned area(s). Maintains neatness and cleanliness of assigned area and assist in overall post event cleaning.
ADDITIONAL JOB FUNCTIONS
Must be willing to work irregular hours and for extended periods of time. Must be highly adaptable to a variety of job duties and shifts. Performs related duties as required.
MINIMUM TRAINING AND EXPERIENCE
Requires a high school diploma or GED equivalent supplemented by some customer service experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Valid Florida drivers’ license.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Schedule: Position requires evening and weekend hours.
Physical Requirements: Moderately physically demanding work involving sustained periods of standing and some combination of climbing and balancing, stooping, kneeling and may involve lifting, carrying, pushing/pulling of moderately heavy items (20-50 pounds).
Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving assignments and/or directions from supervisors.
Language Ability: Requires the ability to read a variety of policy and procedure manuals. Must be able to speak with poise, voice control and confidence and to articulate information to others.
Intelligence: Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form; to deal with problems involving several concrete variables in or from standardized situations. Requires the ability to make routine independent judgments in the absence of supervisor.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently with co-workers and the public.
Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to determine percentages and decimals, to determine time and weight. Must be able to use practical applications of fractions, percentages, ratio and proportion.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape, and visually read various information.
Manual Dexterity:. Must have minimal levels of eye/hand/foot coordination.
Color Discrimination: Requires the ability to differentiate between colors and shades of color.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress when confronted with an emergency or unusual situation.
Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear). Must be able to hear and understand communications through a telephone.
Knowledge of Job: Is knowledgeable in the methods, policies and procedures of the Department pertaining to specific duties of the Event Monitor. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has the ability to comprehend, interpret and apply regulations, procedures and related information. Has thorough knowledge of proper English usage. Has excellent interpersonal skills. Is skilled in applying a responsible attention to detail as necessary in preparing reports and records. Is able to read and interpret a variety of materials pertaining to the responsibilities of the job. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Is able to use independent judgment in performing routine tasks. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to provide assistance to various departments, supervisors, coworkers and the general public as needed. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Knows how to perform duties in a courteous manner and communicate effectively with a variety of public and private groups as prescribed. Is capable of working under stressful conditions as required. Knows how to react calmly and quickly in emergency situations. Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.
Dependability: Assumes responsibility for completing assigned work. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
Attendance: Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness. Provides adequate notice to higher management with respect to vacation time and leave requests.
Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be accomplished, and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
Judgment: Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation intra- and inter-departmentally.
Relationships with Others: Shares knowledge with managers, supervisors and co-workers for mutual benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships inter- and intra-departmentally, and with external entities with whom the position interacts. Tactfully and effectively handles requests, suggestions and complaints in order to establish and maintain good will. Emphasizes the importance of maintaining a positive image.
Safety and Housekeeping: Adheres to all established safety and housekeeping standards. Ensures such standards are not violated.
To Apply: Visit https://www.kissimmee.gov/departments/human-resources-risk-management/employment-opportunities for all jobs. To apply for the above job complete this application https://www.kissimmee.gov/home/showpublisheddocument/7072/636906734777370000 and then email to with the job title in the SUBJECT line, mention CFEC Job Posting when applying. Once you have, or if you have any difficulty call HR at 407.518.2110 and ask for Evelyn Matias.
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