The Orange County Sheriff's Office in Orlando, Florida invites applicants to apply for the position of Director of Information Management Services.


The Director of Information Management Services (IMS) will plan, coordinate, direct, and design all operational activities as well as provide direction and support for Information Technology (IT) solutions. The IMS Director will work closely with other sections to identify, recommend, develop, implement, and support cost-effective technology solutions.


• At least 18 years of age.
• Must be able to comprehend and communicate fluently in verbal and written English.
• U.S. Citizen or possess a current permanent resident card.
• Clean criminal history; any arrest history will be individually evaluated.
• No illegal drug usage within the past year. Other drug usage will be evaluated on a case by case basis.
• Bachelor’s degree (B.A. or B.S.) in Computer Science, Engineering, Information Systems, Information Technology or related field AND seven (7) years of related professional experience in which three (3) years of experience includes managing and/or directing an IT department.
• Must have a valid Florida driver’s license.
• Must attend and successfully complete the agency sponsored Law Enforcement Vehicle Operations (LEVO) Training if assignment includes driving agency vehicle. Use of agency vehicle would require appropriate driving history and passing agency biennial driver’s physical exam.
• May be required to obtain FCIC/NCIC certification and/or training certificates on core technologies.
• Ability to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies (i.e. project planning, organizing, negotiating the allocation of resources, etc.).
• Ability to facilitate, collaborate and maintain relationships with key stake holders to include but not limited to; local, regional, state, and federal agencies.
• Ability to assess, diagnose and guide applications support to verify alignment with business processes, tactical planning, and strategic vision.
• Ability to define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.
• Ability to develop business case justifications and cost/benefit analyses for IMS Section spending and initiatives.
• Ability to review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
• Ability to create benchmarks, analyze, and provide recommendations for improving the agency infrastructure and systems.
• Ability to develop bid requirements for all hardware and software upgrades, review submitted bids for compliance and allocates the appropriate award.
• Ability to authorize and oversee the deployment, monitoring, maintenance, development and support of all hardware and software based on the agency’s needs.
• Ability to direct research on potential technology solutions and implementations to support new initiatives, opportunities, and procurement efforts.
• Ability to oversee end-user services, including help desk and technical support services.
• Ability to develop and implement all the IMS section’s policies and procedures for each of the following areas: architecture, security, disaster recovery, standards, purchasing, and service provision.
• Ability to oversee negotiation and administration of vendor, outsourcer, consultant contracts, and service agreements.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents.
• Ability to respond to common inquiries or complaints from citizens, regulatory agencies or members of the business community.
• Ability to effectively present information to executive staff and Orange County government.
• Must be able to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in various forms and deal with several abstract and concrete variables.
• Must have intermediate mathematical skills to include working with mathematical concepts such as probability and statistical inference.
• Must have the ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Must have advanced computer skills to include word processing, presentation, calendar/scheduling, spreadsheet, and hardware applications.
• Must have the ability to learn and utilize specialized applications and informational systems (e.g., payroll system) and use the Internet effectively to research information.
• Must have knowledge of network and computer security systems preferred.
• Must have technical knowledge of current network and PC operation systems, IT hardware, IT protocols and IT standards.
• Ability to support the agency’s goals and objectives by utilizing advanced knowledge, technical expertise, discretion and independent judgment while overseeing IMS.
• Must have the ability to handle confidential and sensitive information.
• Must have excellent leadership, supervisory/management, interpersonal, project management, and organization and planning skills.
• Must have the ability to effectively lead with integrity, work under pressure, and deal with upset and/or irate employees.
• Must have the ability to convey, apply, and demonstrate thorough knowledge of IMS related practices, laws, regulations, and Sheriff’s Office policies and procedures.
• Must have working knowledge of the various systems and equipment associated with a Microsoft Enterprise system.
• Must have an advanced knowledge of an IT infrastructure, strategic planning initiatives, project management and policy development.
• Ability to meet with stakeholders and identify business objectives and requirements and translate them into an acceptable technology solution that is cost effective and consistent with agency policy.
• While performing the duties of this job, the employee is regularly required to talk and hear; reach with hands and arms; and use hands to handle or feel. The employee frequently is required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds (e.g., to handle general office work). Specific vision abilities required by this job include close vision and ability to adjust focus.
• Work is generally performed in a standard office setting. The employee must be able to work in remote locations within Orange County and possibly outside of Orange County. The noise level in the work environment is usually moderate. The employee may be required to occasionally work evenings and/or weekends. The employee is required to support the agency’s emergency operations during a critical incident and may be recalled. The employee may also be assigned to a technical team in order to support the agency during a critical incident.


• Manages employees and subordinate managers/supervisors in IMS.
• Is responsible for the overall direction, coordination, and evaluation of this section.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


• Master’s degree (M.A. or M.S.) in related field is preferred but not required.
• Experience in a government and/or public safety is preferred.


• Some positions, depending on the responsibilities, may require the candidate to successfully pass a physical or other selection processes when needed.
• Please upload a copy of your resume that is no longer than two (2) pages in length to your application

STARTING SALARY: Starting at $131,000/yr.

Please visit our website and review the job requirements listed in the "Civilian Positions” section under "Careers". In order to be considered for this position, you MUST complete your online application on that website. This posting is for the Orange County Sheriff's Office located in Orlando, Florida.

The Orange County Sheriff's Office is a Veteran Friendly, Equal Opportunity Employer.

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Orange County Sheriff's Office
2022-11-13 23:00:00
Orange County
The Director of Information Management Services (IMS) will plan, coordinate, direct, and design all operational activities as well as provide direction and support for Information Technology (IT) solutions. Orlando, FL.
Orange County Sheriff's Office