CLIENT SERVICE REPRESENTATIVE – FULL OR PART TIME – DEADLINE TO APPLY 10/7/2022

If you want work that makes an impact by empowering others for better work and better lives, work with us!

Did you know that half of Orlando area residents earn less than it costs to live here?

We are Christian HELP and every day we help everyday people connect with the skills, work, and resources they need to bridge the gap between what they earn and what they need so they do not become homeless. We do this with caring excellence in a relational way that imparts dignity, respect, and hope for a better future for everyone.

The ideal candidate for this position has a heart for Christian service and the desire and skills to accurately connect people with programs that sustain and improve lives. As part of the Operations Team, the Client Service Representative connects clients with Pantry Programs and other resources to improve income, reduce expenses, and receive the offer of spiritual encouragement.

Principle Function:

Coordinate the entry of clients into Christian HELP Pantry and Resource programs using distinctive Christian HELP care and values, imparting dignity, and respect for all, with a great desire to be helpful.

Guide and process prospective clients to the appropriate Pantry Program or community resource.

Provide excellent client service through accurate client information processing, appointment scheduling and communications in person, via phone and email.

Maintains the organization and cleanliness of reception areas.

Performs administrative duties as directed.

Minimum Qualifications

• High School diploma and 2 years’ experience in client or customer service work.
• Excellent communication – spoken, written, and active listening skills.
• Typing 40-50 wpm with 98% accuracy.
• Proficient in Microsoft Word, Excel, and Outlook, with the propensity to learn other software platforms easily.
• Self- management and composure under pressure.

Additional Requirements

Highly dependable, trustworthy, with the desire to be helpful. Must have the ability to listen carefully, communicate effectively and capture and accurately enter complete and concise data with great attention to detail. Takes initiative and uses good judgement within established guidelines while working with a minimal amount of supervision.

Core Competencies

Communication – Speak fluent English. Communicate effectively in speech and in writing as appropriate for the needs of the audience. Understanding written sentences and paragraphs in work related documents in both English.

• Typing and Data Entry: Ability to type at 40-50 wpm with 98% accuracy and 8000-9000 KPH with 98% accuracy on 10 keys.
• Organization: Maintain organized flow of information and task completion on site and online in a timely fashion.
• MSOffice 365 Word, Excel, Outlook: Demonstrated proficiency in all 3 areas.
• Service Orientation: Actively looking for ways to help people.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination: Adjusting actions in relation to others' actions and needs.
• Social Perceptiveness and Adaptability: Being aware of others' reactions and understanding why they react as they do. Being able to adapt to shifting needs of the organization and the clients.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Self-Management: Ability to understand what is required and carry out assignments without significant intervention. Ability to manage emotions in a charged atmosphere.
• Time-Management: Ability to complete multiple assignments in a timely fashion in a fast-paced environment

Preferred Competencies:

• Spirit or HMIS Software: Prior use of Customer Relationship Management Software

Location:

Christian HELP Headquarters, 450 Seminola Blvd. Casselberry, FL 32707

Hours:

Full Time Position – 8:45am – 4:45pm M-F
Part Time Position – 8:45am – 1:45pm M-F

Compensation:

$15.00 per hour
Benefit package available for Full Time Position only.

To apply: Send Cover Letter and Resume to no later than 10/7/2022; place the job title in your subject line, indicate full time or part time position request, and reference this CFEC Job Posting when applying.

Full-Time
Specified
Job Viewed 292 Times
To apply: Send Cover Letter and Resume to no later than 10/7/2022; place the job title in your subject line, indicate full time or part time position request, and reference this CFEC Job Posting when applying.

To be able to apply for jobs on CFEC site, Register as a Job Seeker.

No
Approved
Christian HELP Employment and Resource Center
10665
09-21-2022
2022-11-20 10:45:00
Seminole County
Casselberry
Florida
32707
Coordinate the entry of clients into Christian HELP Pantry and Resource programs using.distinctive Christian HELP care and values, imparting dignity, and respect for all, with a great desire to be helpful. Casselberry, FL.
15.00
Hourly
Christian HELP Employment and Resource Center