Job ID 10078325

Location Lake Buena Vista, Florida, United States

Business Disney Parks, Experiences and Products

Job Summary:

About the Role & Team

We are a dynamic fast-paced team supporting Disney Experiences! We are hiring for an Employee Relations Manager (ERM) to support our workplace accommodations team for employees participating on the Walt Disney World College Program in Orlando, FL.

We look forward to having you join us! Overall the incumbent will:

Provide expertise and services specific to advancing investigations, communicating policies and practices, and advising on workplace matters
Improve the employee experience by engaging with leaders and employees, to include Walt Disney World College Program participants, during critical moments in the life cycle of the employment relationship such as workplace accommodations and workplace concerns
Assist with implementing company-wide strategies to enable decisions that are consistent with company policies, values & culture
Integrate with key partners to drive solutions that promote inclusion, employee engagement, and business results

What You Will Do

Promote knowledge and understanding among leaders and employees regarding company policies, Americans with Disabilities Act Amendments Act (ADAAA) and Family and Medical Leave Act (FMLA) through employee outreach, coaching, presentations, and training
Review medical and religious accommodation requests; conduct timely and thorough interactive conversations with employees to evaluate individual needs, as well as business requirements of the role
Conduct timely, objective, and thorough internal investigations
Communicate investigation/accommodation request outcomes to employees
Maintain detailed and accurate accounts of accommodation interactive conversations and investigations with timely memorialization of the notes and supporting documents into the case management system
Assist with guiding College Program participants to available support resources
Serve as a primary liaison to the College Program management team and engage with functional partners as needed to include Legal, HR Business Partners, Benefits, Safety & Health, and the Wellness team
Collaborate with clients and key partners on performance and organizational change solutions
Facilitate training and lead project work as needed

Required Qualifications & Skills

Minimum 3-years of solid experience or in a leadership or professional level role
Critical thinker, with demonstrated experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level
Strong written and verbal communication skills with the ability to influence at all levels of the organization
Ability to work independently in a fast-paced environment, where reactive actions might be necessary
Ability to establish and champion collaborative and inclusive workplace-relationships, and spearhead work with a sense of strong compassion and empathy
A catalyst for team engagement and cross-functional integration when delivering against the work
Ability to analyze data, trends, and insights to identify the root cause of the event, then translate into actionable solutions
Demonstrable experience in advising and/or delivering solution recommendations.
Strong conflict resolution skills
Strong presentation skills: ability to confidently make recommendations to HR partners and senior business leaders
Ability to handle high priority demands. Strong organization and time management skills. Able to prioritize workload and manage projects against deadlines
Ability to manage highly sensitive and confidential situations with objectivity
Prior experience working in or with an operations environment

Preferred Qualifications

Experience working with students in higher education regarding mental/behavioral health in-job training programs, social worker, or equivalent work experience
Background in crisis intervention, trauma-informed care, or similar practices
Background in disability management
Proven knowledge of federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)
Bilingual Spanish speaking/writing


Bachelor’s Degree in business, human resources, psychology, sociology, family counseling, mental health, or related field and/or equivalent work experience.
Master’s or advanced degree in behavioral health, social services, psychology, or family counseling preferred

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Walt Disney World
2024-04-12 11:55:00
Orange County
Lake Buena Vista
Provide expertise and services specific to advancing investigations, communicating policies and practices, and advising on workplace matters. Lake Buena Vista, FL.
Walt Disney World