JOB SUMMARY   
Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club® and owners of Diamond Resorts International®, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club®, achieving all related metrics and answering general account questions for all members of THE Club®.
 
ESSENTIAL JOB FUNCTIONS
  • Serves as overall point of contact for member’s account information.
  • Creates, modifies, and cancels resort reservations and exchanges.
  • Processes member account/reservation payments.
  • Updates member account information.
  • Educates members on benefits of THE Club®.
  • Completes detailed notes in comments area of member account after each interaction.
  • Researches and resolves concerns and questions raised by members.
  • Provides information to members as it relates to their account.
  • Maintains expected reservation productivity including inbound and outbound reservations.
  • Meets or exceeds required departmental expectations to be eligible for incentive programs.
  • Identifies multiple membership products and services.
  • Upsells and books tours for prospective and current owners.
  • Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members.
  • Handles blended inbound and outbound calls.
  • Upsells various products for  THE Club®.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.
  • EDUCATION
  • High School Diploma or equivalent.
EXPERIENCE
  • A minimum one (1) year of experience in the sales, customer service and/ or call center field required.
  • No supervisory experience required.
SKILLS & ABILITIES
  • Detail oriented.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Ability to navigate between multiple and concurrent computer applications.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Recognizes an emergency situation and takes appropriate action.
  • Able to establish and maintain a cooperative working relation.
  • Ability to interpret and create spreadsheets.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Strong analytical and problem solving skills.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.
  • Basic math skills.

To Apply:  Qualified candidates should send their cover letter and resume to with the job title listed in the SUBJECT line – mention CFEC.org job posting.

Full-Time
Competitive
Job Viewed 2382 Times
To Apply: Qualified candidates should send their cover letter and resume to with the job title listed in the SUBJECT line – mention CFEC.org job posting.

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No
Approved
Diamond Resorts
South Park Office
10183
08-09-2019
2019-10-08 00:00:00
-- Orlando
Orlando
Florida
Call Center Club Agent. Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club® and owners of Diamond Resorts International®
Diamond Resorts