Reservations Specialist in Orlando
The Reservationist will assist guests in scheduling their travel dates while also utilizing sales techniques to sell additional vacation enhancements. They will ensure that all guest vacation and reservation expectations are met by actively listening to each guest, providing solutions to guest concerns, overcoming objections and providing the highest level of service.
Specific Duties Include:
•Answer inbound phone calls in a timely manner.
•Assist guests in booking, canceling and rescheduling reservations.
•Use sales techniques to sell new vacation offers and additional vacation enhancements, such as – upgrades,
additional nights and attraction tickets
•Effectively resolve guest concerns by providing solutions and overcoming objections to save guests from canceling their reservation, vacation getaway or upgrades
•Cancel vacation getaways and process refunds to guests who are not qualified.
•Know, understand and keep up with any changes to vacation offers, details of participation, destinations, accommodations, system updates, etc. by reading emails to provide accurate information.
•Follow up on all pending requests until completion and return all calls in a timely manner
•Pitch current promotions on all applicable calls
•Train new associates
•Strive to handle all guest issues and concerns and limit transfers to other departments to maximize the guest
experience providing one call resolution.
•Call out to guests to pitch additional enhancements, return guest phone calls and reach out to guests who contact the Service Center via email.
Your career with Bluegreen Vacations includes:
•Attractive compensation plan (base hourly plus an uncapped commission with unlimited earning potential)
•Medical, dental and vision plans
•401 (k) with company match
•Generous paid time off plans – increase with tenure
•Associate Use of Resorts Program (up to 7 nights at $75 for the entire stay – four times a year)
•Education Assistance Program for qualified areas of study (hospitality, business, human resources, etc)
•Friends and Family Travel Program – up to 30% off
•Discounts on services offered by Bluegreen Vacations and alliances
•Career growth opportunities
•Life Insurance, Short Term and Long Term Disability Plans
•Fun, friendly work environment
•Beautiful office conveniently located off I-4 and near the Millenia Mall
What you need:
•High school diploma or equivalent
•Open availability - MUST work weekends
•1 year in a customer service or sales environment
•Strong computer proficiency, including typing skills and the ability to multitask
•Self motivated in a commission based environment
•Knowledge and understanding of the timeshare/hospitality industry
•Working knowledge of Microsoft Outlook
•Strong verbal, interpersonal and listening skills with the ability to quickly build rapport with a diverse group of individuals
•Ability to maintain composure and objectivity while under pressure
•Detailed-oriented with problem solving skills
• Successful Reservationists are self- motivated, strong problem solvers and are able to build relationships with each guest.
Talent Acquisition Contact Information:
Address: 4700 Millenia Blvd, Suite 600 Orlando, FL 32839
For immediate consideration, complete application at http://jobs.bluegreenvacations.com/ with keywords “Service Center” – mention cfec.org job postings.