Orlando, Florida

***This is a 100% on-site role located at our offices in Winter Park, Florida.

We are empowering the fight against incurable diseases.

SiteRx strives to give patients hope. Today, the “best” option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative option provides an avenue for hope: clinical trials.

Your Mission:

The Patient Success Specialist will be responsible for guiding our patients through their understanding of clinical research, helping connect them to research sites, navigating logistical matters, and providing individualized support to facilitate connecting them to clinical research opportunities that they choose.

About the Engagement:

Make 50+ outbound and inbound calls a day to patients and caregivers to conduct education and engagement, provide logistical support, and facilitate connecting them to research sites
Ensure individualized, caring, courteous and efficient service
Support other members of the team as well as cross-functional team members
Attend and contribute to meetings with SiteRx personnel

Required Qualifications:

Prior history delivering excellent customer service is required; call center experience a plus
Be an outgoing individual who is comfortable making connections with new people
Healthcare industry and patient care experience preferred
Bilingual (Spanish/English), a plus
Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor, and external customers
Ability to maintain confidentiality of sensitive information based on HIPAA requirements and SiteRx policies
Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics
Ability to remain in a stationary position for extended periods of time.
Ability to communicate information and ideas efficiently and accurately.
Ability to operate and stare at a computer for extended periods of time.

About Us:

SiteRx is a fast-paced and motivated company that operates with the urgency and pace needed to democratize access to clinical research with a mission of contributing to efforts to cure currently incurable diseases. SiteRx strives to engage individuals who challenge themselves and the status quo, constantly reimagining processes and driving efficiencies both within the business and with our relevant industry partners.

Benefits:

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
401(k)

Qualified candidates should email resume and cover letter to qualified candidates should email resume and cover letter to https://www.siterx.com/careers?gh_jid=4818247004 With job title in the subject line-mention CFEC.ORG Job posting.