Department: BDC

Location: Winter Park, FL

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Customer Service Representative- Holler Classic Family of Dealerships

Holler and Classic Family Collection of Dealerships, representing four new car brands and two used car superstores, operates on a one price concept where managers and associates embrace our negotiation free sales environment and a philosophy that the customer comes first.

Holler and Classic Family Collection of Dealerships is adding to our Team resulting in an immediate need for a strong candidate to fill a position in our Business Development Center.

The ideal candidate will be a self-starter with great communication and customer service skills.

They must be able to engage the customer on the phone and speak clearly and concisely.

Must be detailed oriented, and is responsible for answering all inbound calls and booking appointments based on maintenance schedule or issues per individual brand’s requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following:

Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly
Check for recalls and parts availability on every call
Responsible for obtaining customer data prior to arrival as well as refer to each customer’s service history to see if they have missed a service
Follow up on “no shows” daily
Confirm next day appointments
Maintaining comprehensive and up to date knowledge of products
Make outbound calls (OBI) for service due/safety recalls/recommendations and special order part arrivals to maintain weekly expected quota
Follows all company policies and procedures
Provide exceptional customer service by treating guests with courtesy and respect.

Other duties may be assigned.

Minimum Qualifications:

Excellent oral and written communication skills
Bilingual preferred (English/Spanish)
Strong computer skills, with the ability to manage multiple applications at once
Strong organizational and multi-tasking skills
Professional demeanor and appearance
Prior sales/customer service experience a plus
Ability to learn and operate within various computer programs.
Ability to work a flexible schedule including evenings, weekends and holidays
Reliable Transportation
Valid driver’s license with acceptable driving record
Acceptable background and drug screening

Supervisory Responsibilities:

None

Job Type:

Full-Time

Pay

Starting at $15.00/hr

Full Time Benefits:

401(k) & 401(k) Matching
Employee Assistance Program
Health Insurance
Dental Insurance
Vison Insurance
Life Insurance
Flexible Spending Account
Paid Time Off After 6 months
Referral Program
Associate Discount Program

Schedule:

Ability to work a flexible schedule

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

APPLY: To formally apply visit https://www.hollerclassic.com/careers - mention this CFEC.org job posting when applying.