Location
Winter Park, FL

Job Type
Full Time

Job Number
18-00004

Department
Communications

Hiring Salary

** Minimum salary - $20.15/hour or $20.76/hour with 3+ years experience ** Candidates will receive a $3,000 bonus paid in two installments; First $2,000 upon receiving their 911 Public Safety Telecommunicator state certification, and second $1,000 at the completion of field Training. Shift differential pay provided biweekly once training is completed, for working evenings ($50) and midnights ($100). Employees will also be given biweekly specialty pay (see below). Rehired Orange County Sheriff's Office (OCSO) Emergency Communications Specialists and current OCSO employees are not eligible for a signing allowance. **

Description
Benefits
Questions

JOB SUMMARY

Starting Salary: $20.15/hour or $20.76/hour with 3+ years experience

MINIMUM REQUIREMENTS & ESSENTIAL FUNCTIONS

Candidates who are hired as 911 Emergency Communications Specialists and achieve the 911 Public Safety Telecommunicator state certification will be given a $3,000 Signing Bonus given in two installments. Rehired Orange County Sheriff's Office (OCSO) Emergency Communications Specialists and current OCSO employees are not eligible for a signing bonus.

Specialty Pay: 1 Certification = $38.47 per paycheck / $1000 annual (new hires only after they achieve their certification). Pay will increase as more certifications are obtained up to a maximum of $71.54 per paycheck.

Entry level Emergency Communications Specialists earn a starting salary of $40,684 annually. Upon certification they are eligible for specialty pay which increases with the number of certifications, shift differential pay, training pay, overtime pay and educational incentives. At the Orange County Sheriff’s Office, there is tremendous room for growth. Base pay rates for Communications positions are as follows:

ECS I pay range $41,912 to $64,396 annually

ECS II pay range is $44,012 to $67,620 annually

ECS III pay range is $48,526 to $74,568 annually

ASL pay range is $53,518 to $82,222 annually

Supervisor pay range is $61,984 to $95,222 annually
Manager pay range is $71,614 to $109,969 annually

Emergency Communications Specialists respond to emergency and non-emergency calls for service, using a computer aided dispatch terminal for entering call data. They must train and certify in at least two of the three positions: Call Taker, Radio Dispatcher, and Teletype Operator.

Bilingual candidates encouraged to apply.

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Minimum Qualifications:

Good work history
Accredited high school or GED diploma (certificate of completion not accepted)
Must be a U.S. citizen or possess a current permanent resident card
Must not have been convicted of a felony.
No illegal drug usage within the last year. Other drug usage will be evaluated on a case by case basis
Must not have received a dishonorable discharge from the United States Armed Forces.
Knowledge of Orange County geography helpful
Must be able to work various shifts with rotating days off, as well as weekends and holidays
Must be able to speak and understand English
Must successfully complete a job related "CritiCall" test
Must be computer literate
Must have good typing skills (approximately 30wpm)

Preferred Qualifications:

One (1) to two (2) years of college, military, or related experience and/or training preferred.

PROCESSING & TRAINING

Processing

CritiCall testing: This is a computerized technical test that measures the following skills and abilities: typing speed, data entry, memory recall, map reading, spelling, multitasking and reading comprehension.

We recommend you practice typing to prepare, including using the number pad. There are several free practice tests offered online that are similar to what you will be taking.
Job Shadow
Panel Interview
Voice Stress Analysis (truth verification)
Complete Background Investigation
Medical exam & drug screen (after conditional job offer)
Psychological evaluation (after conditional offer)

Processing time on average is 3-5 months.

Training

Candidates hired as Emergency Communications Specialists receive some of the best training in the industry. Upon employment, new hires attend six weeks of classroom training at the Communications Center. After successful completion of the academy phase, candidates are prepared to take their state certification test and move on to the hands-on phase of their training. This phase consists of 480 hours of hands-on training, working directly with a Communications Training Officer. After successful completion of training, candidates are placed on a shift (typically nights) and begin their work as a Emergency Communications Specialist I - the direct connection between our citizens and deputies.

PHYSICAL DEMANDS & WORK ENVIRONMENT

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and work on the computer for long periods of time, talk, hear, use hands to handle or feel, reach with hands and arms, use repetitive motion, and utilize coordination and dexterity abilities. The employee must have bilateral hearing. For instance, the employee must have the ability to hear with both ears while wearing a headset on one ear and also listening to coworkers/trainers/supervisors with the other ear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and peripheral vision.

WORK ENVIRONMENT
Work is performed in an open setting environment. The noise level in the work environment is usually moderate. Depending on assignment the employee may be required to work holiday, evening, midnight, and/or weekend shifts. Shift times may vary.

Agency
Orange County Sheriff's Office

Address
2500 West Colonial Drive

Orlando, Florida, 32804

Phone
(407) 254-7490

Website
http://OCSO.COM

To apply: Whether you are seeking a position as a sworn deputy sheriff or one of our civilian support positions, the Orange County Sheriff's Office offers excellence in training and opportunity. Apply today at https://www.governmentjobs.com/careers/ocso . Reference CFEC, when applying.