Position Description #3

Basic Function

Under general direction of the Manager of Customer Service, receives and processes payments received from District customers, assists customers over the phone, in person, and in writing, in a courteous, personable, and professional manner, and assists in performing routine billing functions. When assigned to outer offices, responsible for expeditiously handling tasks and challenges presented by incoming customers.

Primary Duties and Responsibilities

1) Receive and process payments for gas services and new deposits.
2) Assist customers over the phone, in person, or in writing in a courteous, professional, and efficient manner.
3) Check payment drop box(es) at scheduled times as necessary.
4) Process work orders as needed.
5) Process returned mail.
6) Process and file work orders received from service department as requested.
7) Prepare bank deposit as needed.
8) Be prepared to assist in any of District offices as needed.
9) Record and file deposits.
10) Complete daily process for credit cards.
11) Complete process for bank draft and lock box payments, as needed.
12) Complete routine billing functions as instructed.
13) Attend training sessions as required by supervisor.
14) Keep work area neat and tidy.
15) Complete other related projects as requested.
16) Schedule payment arrangements for appropriate accounts as authorized.
17) Process returned mail, including returned checks.
18) Represent the District in a professional manner at all times during work hours.
19) Other related duties as required to maintain the Customer Service Department.

Knowledge, Education & Skill Requirements

Requires graduation from high school or possession of an acceptable equivalency diploma, with past clerical and/or banking experience considered a plus. Must be able to multi-task, work with minimal supervision, possess good organizational and mathematical skills and complete work duties efficiently, professionally, and accurately. Requires ability, tact, and diplomacy necessary to deal effectively with co-workers and the public, both orally and in writing, maintaining composure when dealing with difficult customers. Must have ability to learn applicable computer programs and District policies and procedures. Requires manual dexterity in using adding machine and other standard office equipment.

Other Significant FactsConfidentiality: Absolute confidentiality is required in day to day work.

Transportation: Must have available transportation to go to Apopka and/or Clermont office as assigned, sometimes on short notice.

Accuracy and Professionalism: Position places high emphasis on accuracy and professionalism in processing payments, interacting with customers and performing all job functions.

Attendance: Attendance is an important function of this job and unscheduled absences, with the exception of medical and personal emergencies, are discouraged.

Working conditions: Works inside in normal office environment. Must sometimes deal with irate, rude or offensive customers and have ability to work with little or no supervision.

Drug/alcohol testing: Employees in this position are required to undergo testing for alcohol and illegal drugs.

This position description should not be construed to imply that these are the exclusive duties of this position. Employees may be required to follow any other instructions, and to perform other related duties, that may be required by their supervisor.

To apply: Complete this application https://forms.office.com/Pages/ResponsePage.aspx?id=LOeXnYB8REu0F_5ihVTWIZxVBBF-suxPirId0oCQBy5UNUZRTlBLN1ZRS0xWQ1g4RVY1UEM3TTdETC4u