Full Time
Management

Sanford, FL, US

Requisition ID: 1297

Salary Range:
$65,000.00 To 78,000.00 Annually

GENERAL PURPOSE:

Uses critical thinking, analytical, and problem-solving skills to develop policies and processes that align with local, state, and federal guidelines for workforce development programs, specifically the Welfare Transition (WT), Wagner Peyser (WP), and Workforce Innovation and Opportunity Act (WIOA) programs for Adults, Dislocated Workers (DW), and Youth. This role focuses on crafting strategic program recommendations and action plans for executive approval. These efforts enhance key operational policies, management of operational workflows, and process improvement in collaboration with key stakeholders, ensuring adherence to relevant regulatory standards.

ESSENTIAL FUNCTIONS:

The compilation of core responsibilities provided herein is designed to exemplify the variety of tasks associated with this job title, rather than to describe specific duties for any individual role within it. The absence of a particular function from this list does not restrict management's ability to allocate responsibilities not explicitly mentioned, should they be deemed a coherent addition to the role.

Leads a team of program managers to deliver customer-focused and performance-driven programming that adheres to all state and federal regulations, ensuring both compliance and high-quality service delivery.

Maintains current knowledge of evolving legislation, Federal Training and Employment Guidance Letters (TEGLs), State Communiqués, and Memorandum requirements relevant to operational programs. Proactively identifies and communicates any discrepancies or gaps to key organizational leaders, ensuring organizational compliance and operational efficiency.

Coordinates and develops up-to-date operational policies and processes, ensuring their availability on CSCF’s SharePoint, "The Source," to facilitate organizational consistency and adherence to standards.

Coordinates the provision of technical assistance for programmatic staff and contractors, including the interpretation of contracts to support program objectives, of all requirements. Assists both staff and contractors in adapting to changes and in the implementation of new policies and program directives, ensuring efficient execution and compliance with program goals.

Coordinates the development and implementation of programmatic training plans for new hires in collaboration with Human Resources, and existing staff to maintain high levels of competency, customer experience, and adaptability within the evolving programmatic landscape.

Facilitates comprehensive data review in partnership with Business Intelligence to evaluate and improve the efficacy of workforce programs at the ground level, with an emphasis on optimizing case management processes and ensuring their alignment with overarching strategic goals.

Serves as the key liaison between program and center management, fostering open communication and collaboration to ensure seamless integration and operational synergy.

Performs additional responsibilities and undertakes tasks as assigned.

SUPERVISION:

Supervision Received - Work is performed under general direction with extensive latitude in the use of initiative and independent judgment.

Supervision Performed – Oversees the performance and development of mid-level program managers.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree from an *accredited institution in business administration or a related subject; supplemented by three (3) years’ experience in workforce development; or an equivalent combination of education, certification, training, and/or experience. Minimum qualifications for combination

High School Diploma or GED combined with at least six (6) years related experience;

Associate’s Degree or equivalent coursework from an accredited institution in a related field combined with at least four (4) years related experience.

Position is required to attain state required Tier 1 certification within 12 months of hire date. After the first year, incumbents must maintain current Tier 1 certification by completing 15 continuing education credits annually.

PREFERRED QUALIFICATIONS:

Advanced degree in related area from an accredited institution.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of and ability to advise all levels of organization on workforce-related programs and services
Skill in time management and work organization
Skill in the use of Microsoft Office products (Word, Outlook, Excel, and PowerPoint)
Ability to read, analyze, and interpret complex data/reports to present informed recommendations.
Ability to effective communicate in written form that meets executive standards
Ability to effectively present information in a variety of ways.
Ability to manage multiple priorities to ensure that deadlines are met
Ability to work in a fast paced and diverse environment
Ability to coordinate with internal and external partners
Ability to assist in the development of performance goals and strategies to achieve organizational objectives.
Ability to correctly interpret federal and state guidance and effectively advise on all applicable local policies and procedures.
Ability to establish and maintain effective and cooperative working relationships with a diverse group of internal and external stakeholders
Ability to work with minimal supervision
Ability to follow oral and written instructions
Ability to communicate effectively in English orally and in writing
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values
Models CareerSource Central Florida’s core values

Demonstrated strategic and innovation competencies

STRATEGIC KNOWLEDGE, SKILLS, AND ABILITIES:

ANALYTICAL

Analyze and evaluate complex plans and strategies related to workforce, business, finance, agreements and/or public partnerships
Skilled in market analysis, planning and feasibility
Strong analytical skills and experience interpreting a strategic vision into an operational model
Skill in examining, developing, reengineering, and recommending business and operational policies and procedures
Ability to use critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Solid ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans

COMMUNICATION

Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies
Skilled in consensus building and public speaking
Ability to communicate effectively verbally in meetings, presentations or individually with staff; communicate effectively in writing
Excellent interpersonal skills coupled with a demonstrated ability to relate to people at all levels; Strong relationship building with the ability to find common ground, build consensus and strengthen collaboration among stakeholders
The ability to quickly establish credibility and serve as an advocate of the organization
Utilize negotiation skills to advance the revenue options for the organization

DECISIVE

Ability to meet or exceed established performance goals and quality standards
Ability to make timely decisions, and exhibit sound and accurate judgment that could lead to major community or organizational consequences
Ability to oversee numerous projects and initiatives through direction and delegation
Ability to successfully navigate in a dynamic, fast-paced, outcome-driven environment

LEADERSHIP

Ability to formulate and initiate policies and procedures that result in a highly effective workforce services of excellence system, with continuous eye towards quality improvements
Ability to develop and interpret budgets, contracts, personnel and financial reports
Ability to effectively manage staff in planning, decision-making, facilitating and process improvement
Have leadership abilities including the ability to effectively work with community, staff, and peers
Demonstrate organizational values in actions, words and attitude of Purpose-Driven, Innovation, Integrity and Fun
Demonstrated commitment to values of diversity, inclusiveness, and empowerment
Possesses a strong business acumen and commitment to service of CSCF staff and community
Understand CSCF, the workforce development system and various programs operated by the organization
Models CareerSource Central Florida’s core values
Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF’s Trust Creeds and core values

PROBLEM-SOLVING

Ability to synthesize complex information, analyze data, and forecast trends related to CSCF workforce and the labor market it serves
Ability to establish and maintain effective and cooperative working relationships with a diverse workforce and community

TECHNICAL

Extensive knowledge and experience in business and financial practices in either public, non-profit and/or private organizations, along with community program development experience
Strong working knowledge of partnerships, revenue diversity strategies, and business models
Knowledge of public administration principles and practices in Central Florida
Ability to manage a budget effectively and efficiently within a department or division
Ability to manage or administer grant funds
Provide project focused support to CSCF’s organizational strategic goals and objectives, such as preparing for key internal and external meetings and conducting the necessary follow-up
Proficient in the use of technology, including Microsoft Office applications and web-based platforms

PHYSICAL REQUIREMENTS:

Tasks involves light physical effort (i.e., some standing and walking, or frequent light lifting of less than 10 pounds); and minimal dexterity in the use of fingers and limbs in the operating of office equipment. Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

ENVIRONMENTAL REQUIREMENTS:

This position has a hybrid work schedule that combines remote work and in-office work based on business needs. Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity. Some tasks require visual and hearing acuity. Tasks may involve identifying and distinguishing colors. Tasks require oral communications ability.

This job description does not constitute an employment agreement between CareerSource Central Florida and the employee and is subject to change by CareerSource Central Florida as the needs of the organization and requirements of the job change.

CareerSource Central Florida is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, CareerSource Central Florida provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

To Apply: To formally apply for this job or a similar opening near you, visit https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4a952fde-0213-4abd-8a8a-490ee5e841d0&ccId=19000101_000001&type=JS&lang=en_US mention CFEC job posting when applying.