- $1,000 Sign-On Incentive

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that affect Central Florida and shape the future of our community.

The Fire Rescue Communications Department is seeking Dispatcher Trainees. Dispatcher Trainees participate in training activities associated with preparing for the Florida Public Safety Telecommunicators examinations for 911 Public Safety Telecommunicators (PST). Applicants must meet minimum qualifications for this position, including assessments, as part of the qualification process. Trainees must successfully complete all requirements for Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) and complete the alarms in progress (AIP) and emergency call taking assessment.

2023 - 2024 New Hire Start Dates:

October 15, 2023 (Pre-employment paperwork due by September 15, 2023)
February 5, 2024 (Pre-employment paperwork due by January 5, 2024)
June 10, 2024 (Pre-employment paperwork due May 10, 2024)
September 29, 2024 (Pre-employment paperwork due by August 30, 2024)

*Under the Notes section, see Offers of Employment and Pre-employment process details.

Representative Duties

Receive 232 state-mandated training hours for PST.
Attend and participate in the Emergency Telecommunicator Course (ETC) classes.
Attend and participate in the Emergency Medical Dispatch (EMD) classes.
Attend and participate in the Emergency Fire Dispatch (EFD) classes.
Attend CPR training.
Training on the Computer Aided Dispatch (CAD) system.
Training on the 911-phone system.
Training on the 800 MHz radio system.
Trainees must successfully complete the alarms in progress (AIP) and emergency call taking assessment within one (1) year of employment.

Minimum Qualifications

High School graduate or equivalent plus one (1) year experience in either computers, customer service or data entry or an equivalent combination of education, training, and experience
If applicant meets the minimum qualifications, the applicant must also successfully complete a Dispatcher assessment, which includes data entry, spelling, decision-making, etc. as part of the application process. Please see detailed assessment information in Notes section of the job posting.

Notes
Testing and Interview Information: Email or contact or Comm Admin at 407-836-9111

Offers of employment: Any offer of employment will be contingent on successfully passing Orange County Fire Rescue's pre-employment process, which includes, a Level II criminal background screening, drug and physical test, polygraph test, fingerprints, and reference check.
By accepting a Dispatcher Trainee position, the new hire Dispatcher Trainee will agree to complete the Dispatcher Trainee requirements in the prescribed timeframe in order to be promoted to a Dispatcher role.

The requirements are:

Trainee must obtain Florida 911 Public Safety Telecommunicator (PST) certification within one (1) year of employment and maintain certification while employed. Employees are required to complete PST refresher training every two (2) years.

Dispatcher Trainees must obtain Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications within one (1) year of employment and maintain certifications while employed. Employees are required to complete EMD and EFD refresher training every two (2) years.

This position requires a very intensive training period of both classroom and on-the-job training. Much of this training requires independent study. The initial training period is up to twelve months; a course in advanced first aid and telephone techniques for giving pre-arrival instructions will be provided. Must complete agency provided training within prescribed time limits of policy and procedure.

Notes

1. Please complete each section of the application in detail as only information provided by the applicant regarding their work experience and education on the application will be used to determine the applicant's qualifications for the position.

2. Applications that show no employment history, no employment dates, leave number of hours worked per week blank, show duties left blank, or state "see attached resume" will be disqualified, considered incomplete, and will not be reviewed.

3. Applicants selected for hire in Orange County must successfully complete a background check, physical and drug screening prior to start of employment.

4. Please read the entire posting and print a copy for your future reference, as you may wish to refer back to it during the recruitment process.

5. Please ensure that the phone number and email address on your application is accurate, and that it is an email account that you check on a daily basis as we will be using this to contact you for various steps in the hiring process. Should we need to communicate with you, we will only use the email listed on the application. Please check your spam/junk email folders as well your inbox.

Application Deadline

Subject to close without notice

Salary
$17.91/hour $18.75/hour (After successful completion of the Dispatcher Trainee requirements, as described in the Notes section of this job posting, Trainees will be eligible to move to a Dispatcher position in approximately 12 weeks).

Address
The work location for this position is:
Orange County Fire Rescue Headquarters
Winter Park, FL 32792

Veterans Preference

If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number.

Educational Requirements

If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

To apply: Learn more and apply today at https://mycareers.ocfl.net/psc/ps/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=32480&PostingSeq=1 - Reference this CFEC Job Posting, when applying.