Department: Service
Location: Sanford, FL

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Automotive Service Advisor- Audi North Orlando

***SIGN-ON BONUS OFFERED*** (Please discuss dealership payout amount & terms during interview )

Holler-Classic, a family-owned group of auto dealerships, representing four new car brands and two used car superstores, operates on a one price concept where managers and associates embrace our negotiation free sales environment and a philosophy that the customer comes first.

Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Service Advisor establishes a critical and ongoing relationship with owners. we are looking for an experienced Service Advisor with previous dealership experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Expectations:

Greet customers, obtain customer and vehicle data
Determine nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer
Write or type clear and precise repair instructions on the repair order for the technician
Provide estimate for labor and parts
Communicate with dispatch to determine status of jobs throughout the day
Telephone or text customer when job is finished and discuss with him/her what was done
Cooperate with all other dealership personnel necessary to guarantee quality service
Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment
Be knowledgeable of the products we sell and the various warranties on them
Satisfy customer’s immediate service needs, use low key, high integrity methods to present additional needed services
Meet or exceed the sales quotas set by management
Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles.
Quality control checks substantially reduce the amount of comebacks and increase our level of customer satisfaction
Never lose sight of your ultimate goal: To get the car fixed right the first time

Minimum Qualifications:

High School Diploma
3-5 years of dealership Service Advisor experience
Reliable Transportation
Valid driver’s license with acceptable driving record
Pass background screening requirements

Supervisory Responsibilities:

None

Job Type:

Full-Time

Benefits:

401(k) & 401(k) Matching
Employee Assistance Program
Health Insurance
Dental Insurance
Vison Insurance
Life Insurance
Flexible Spending Account
Paid Time Off After 6 months
Referral Program
Associate Discount Program

Schedule:

Ability to work a flexible schedule

Pay:

Pay plan will be discussed during the interview

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

APPLY: To formally apply visit https://www.hollerclassic.com/careers - mention this CFEC.org job posting when applying.