LOCATION: OAKRIDGE NEIGHBORHOOD CENTER FOR FAMILIES

GENERAL DESCRIPTION:

The position oversees the daily operation of the assigned Neighborhood Center for Families (NCF), excluding Child Care Eligibility. Ensures all program requirements, reports, and evaluations are completed accurately and timely. Ensures clients and collaborative partners are being delivered service of high quality standards and that they are satisfied with the programs. May perform case management coordination responsibilities including but not limited to intake, tracking, and coordination of services for clients and participants.

ESSENTIAL JOB FUNCTIONS:

Provides oversight to assigned staff and volunteers including recruitment, hiring, scheduling, supervision, training and support of the Operations Manual, How-To Manual and Standard Operating Procedures for NCF’s, evaluation, termination and complaint resolution.
Clearly communicates the goals and objectives of the CCC and the Family Support Model to assigned personnel, collaborative partners and the community.
Maintains ongoing monitoring procedures to ensure continuous program quality and improvement.
Assists with the Agency planning and utilizes the data to improve all program systems and services. Oversees the facilitation of community needs surveys, focus groups and or stakeholder evaluations to assess service delivery, program effectiveness and feasibility.
Manages center operational expenditures to ensure compliance with spending levels, procurement policies, and inventory control. Maintains equipment and adequate office supplies and is responsible for coordinating facilities and communications maintenance when necessary.
Ensures representation of NCF staff on Agency Quality Improvement teams, Safety Committees, and other Agency-wide initiatives as they are developed and implemented. Participates in the Agency Quality Improvement Program.
All other duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
Knowledge of basic accounting, grant writing, procurement, and budget processes.
Knowledge of quality assurance programs.
Ability to communicate effectively to build working relationships with employees and professionals outside the Agency.
Ability to operate a personal computer, network computers, and navigate multiple screens/portals of information. Knowledge of a variety of computer software applications in word processing, spreadsheet, presentation and database software (including MS Word, Excel, and PowerPoint). Ability to navigate the Internet.
Must have excellent planning, organization, administration and development skills.
Must be capable of working under pressure to meet deadlines.
Ability to read, analyze and interpret written information, including precise data and terminology, possibly of a confidential nature.
Ability to effectively communicate verbally and in writing. Excellent presentation skills.
Ability to collaborate and cooperate with outside Agencies.
Ability to handle complaints, settle disputes, and resolve grievances and conflicts, and negotiate with others.
Ability to gain knowledge of and communicate Agency’s philosophy, goals, objectives, organizational structure, programs, and services.
Ability to gather and analyze data and make concise, accurate reports and recommendations.
Ability to supervise and train staff. Ability to solve problems.
Ability to work and communicate with people from various multi-cultural backgrounds and socio-economic levels.
Sensitivity to the needs, abilities, beliefs, and attitudes of individuals within and outside the Agency, including but not limited to customers and co-workers.

EDUCATION

Graduation from an accredited four-year college or university with a Bachelors Degree in Public or Business Administration, Management, Social Work, Information Management, or a related field.
One (1) year Social Services related experience, preferably with management/supervisory experience in a community collaborative setting or of neighborhood based related activities.
English/Spanish Highly Preferred

SALARY RANGE: $39,716.04- $45,000 per year year

PAY GRADE: 9

Equal Opportunity Employer - Veteran/Disability

To apply: Join our team today! Apply directly with our website. Positions are available in Orange, Osceola, and Seminole counties. Apply at https://4cflorida.org/careers/